Business
BigPanda Introduces AI-Powered External Observability and a New Partnership with Downdetector by Ookla
SAN FRANCISCO, December 16, 2025--BigPanda adds AI-powered external observability with Downdetector® by Ookla®, giving enterprises real-time insight into third-party service outages.
About this update from Ziff Davis, Inc.
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":3457,"height":742,"url":"https://media.zenfs.com/en/business-wire.com/1e98dc5c42d64e25572f417300c495b7"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/eHXRrz2Qy_.eDcsFgBiBBg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTIwNjtjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/1e98dc5c42d64e25572f417300c495b7","width":960,"height":206},"lightbox":{"url":"https://s.yimg.com/ny/api/res/1.2/xv886Wdhy1Kt6bjgI_m4mQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTI0MDA7aD01MTY7Y2Y9d2VicA--/https://media.zenfs.com/en/business-wire.com/1e98dc5c42d64e25572f417300c495b7","width":1200,"height":258}},"lazy":false},{"type":"text","content":"New partnership delivers real-time insight into third-party outages, enabling enterprises to resolve incidents faster and with greater confidence.","length":146,"tagName":"p"},{"type":"text","content":"SAN FRANCISCO, December 16, 2025--(BUSINESS WIRE)--BigPanda, a leading provider of agentic IT operations solutions, announced today a strategic integration with Downdetector® by Ookla®, bringing real-time visibility into third-party outages directly into BigPanda AI Incident Assistant. The integration gives enterprise IT teams immediate, actionable insight into external service disruptions that can impact their applications and customers.","length":442,"tagName":"p"},{"type":"text","content":"As enterprises become increasingly dependent on cloud providers, SaaS platforms, and internet services they don’t control, identifying the true cause of incidents has become harder—and slower. BigPanda’s external observability capability addresses this challenge by combining internal telemetry with internet-scale external signals, enabling teams to quickly determine whether an incident is caused by their own environment or a third-party dependency. These include:","length":467,"tagName":"p"},{"type":"list","items":[{"val":[{"type":"text","content":"Social media and user reports (via Downdetector)","length":48,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"Third-party application status (SaaS, Cloud, ISPs)","length":50,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"Environmental factors (Power outages, weather events, natural disasters)","length":72,"tagName":"p","attribs":{}}]}],...