Business
Xcel Energy to Provide Personalized Energy Services to Customers Using Oracle Platform
Xcel Energy, a major electric and natural gas provider, has selected the AI-enabled Oracle Opower customer engagement platform to support its energy programs, strengthen customer experiences, and improve grid resiliency. Designed to provide customers with insights on their own energy use, Opower residential behavioral energy efficiency programs are now used at more than 100 utilities and have saved more than 38 TWh of energy.
About this update from Xcel Energy Inc.
[{"type":"text","content":"Energy provider taps the AI-powered Oracle Opower Platform to provide personalized energy usage insights to millions of customers and give them tips on how to save ","length":163,"tagName":"p","attribs":{}},{"type":"text","content":"AUSTIN, Texas, Dec. 11, 2025 /PRNewswire/ -- Xcel Energy, a major electric and natural gas provider, has selected the AI-enabled Oracle Opower customer engagement platform to support its energy programs, strengthen customer experiences, and improve grid resiliency. Designed to provide customers with insights on their own energy use, Opower residential behavioral energy efficiency programs are now used at more than 100 utilities and have saved more than 38 TWh of energy.","length":479,"tagName":"p"},{"type":"image","alt":"(PRNewsfoto/Oracle)","displaySize":"","headline":null,"caption":"(PRNewsfoto/Oracle)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":124,"url":"https://media.zenfs.com/en/prnewswire.com/67c05716b5a602f07373eea3f949608e"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/Eg248Uf701cnkfB1E.T0ug--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTIxOTtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/67c05716b5a602f07373eea3f949608e","width":400,"height":124}},"href":"https://mma.prnewswire.com/media/1766551/Oracle_Logo_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":""As utilities transform to meet growing expectations for clean, reliable, and affordable energy, customer engagement is essential," said Matt O'Keefe, group vice president of Oracle Utilities. "Together with Xcel Energy, we're delivering innovative, AI-driven solutions that empower customers with personalized insights while providing regulators and policymakers with the measurable outcomes they expect. This collaboration demonstrates how technology and customer experience can accelerate the clean energy transition."","length":549,"tagName":"p"},{"type":"text","content":"Xcel Energy is committed to delivering safe, reliable energy while keeping bills low for its 3.9 million electric customers and 2.2 million natural gas customers across the eight states it serves. The company will use Oracle's platform to show customers how their energy use compares with similar homes, provide energy savings tips, and give personalized recommendations ab...