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Wizz Air Signs Deed of Undertaking with the UK CAA
Wizz Air Signs Deed of Undertaking with the UK CAA.
About this update from Wizz Air Holdings Plc
[{"type":"text","content":"\n\nWIZZ AIR SIGNS DEED OF UNDERTAKING WITH THE UK CIVIL AVIATION AUTHORITY\n \n· Wizz Air has made several commitments to the regulator regarding its customer claims\n· The airline has already launched a series of new initiatives to reduce cancellations and create a better experience for its customers\n· More than £90 million has been invested in improving operations\n \nLondon: 27 July 2023: Wizz Air has signed a deed of undertaking with the UK Civil Aviation Authority following disruptions to its service last summer.\n \nAs part of the agreement, the European airline has made several commitments regarding its handling of claims for costs incurred following a flight disruption. Wizz Air and the CAA have worked together closely to ensure that the highest possible customer standards are being met, which aligns with Wizz Air's goal to deliver an improved service to customers.\n \nWizz Air has already launched its own commitments to reduce cancellations and create a better experience for customers. These include going above and beyond to operate its flights on time and aiming to resolve all customer claims within 45 days. The airline will also make 120% WIZZ credit refunds within 24 hours and process 100% ticket refunds within 7 working days.\n \nSignificant improvements have already been made. Wizz Air completed 99.57% of its flights in the first half of 2023, which is well above the industry average. The airline has also paid more than 70% of County Court Judgements (CCJs) present in online records. Another 10% are in progress and the remaining 20% are being identified and processed.\n \n\"Last summer, like all airlines in Europe, Wizz Air faced unprecedented operating challenges, driven mostly by the external environment, including ATC disruptions, airport constraints and staff shortages across the whole supply chain. As a result, we were unable to meet our own high standards of service. Flights were too often late or cancelled, disruption management overwhelmed our internal and external resources, and claims took too long to process and pay,\" explains Marion Geoffroy, Managing Director at Wizz Air UK. \"We have learned from this experience and have taken significant steps to make our operation more robust and customer-centric.\"\n \...