Business
Werner Enterprises Integrates With Decisiv to Expand Its Repair Network
Premier transportation and logistics provider continues to optimize its Werner EDGE platform to deliver time savings for its professional drivers and
About this update from Werner Enterprises, Inc.
[{"type":"text","content":"Premier transportation and logistics provider continues to optimize its Werner EDGE platform to deliver time savings for its professional drivers and associates\nOMAHA, Neb., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Werner Enterprises (Nasdaq: WERN), one of the nation’s largest transportation and logistics companies, has announced a new data integration with the Decisiv Service Relationship Management (SRM) platform into its Werner EDGE Application Programming Interface (API) powered applications. Werner is the first carrier to implement this integration, which aims to expand Werner’s repair network to more than 13,000 repair shops in the company’s vendor network. Werner currently has integrated with over 33 percent of its comprehensive vendor network for improved efficiencies as part of an ongoing innovation strategy. “Werner Enterprises is pleased to be working with Decisiv as part of our long-term plan to implement technology solutions that move both Werner and the industry forward,” said Executive Vice President and Chief Information Officer Daragh Mahon. “Now more than ever, there is a need to increase efficiencies in our industry. Through continued investment in our technology, we are able to improve our response times, remedy breakdowns quickly for improved safety and provide better customer service by communicating status updates faster and more accurately to our drivers and customers.” Through this integration, Werner now has immediate access to 5,000 repair shops through the Decisiv network. This has resulted in significantly fewer direct calls because estimates are now automatically uploaded to Werner’s Breakdown Management system. Estimates can be approved or denied with the click of a button. The integration saves an estimated 15 minutes per repair order, resulting in improved safety, productivity and driver satisfaction while boosting the fleet’s production capability. “Decisiv has made integration across the repair life cycle very easy through a comprehensive API suite and detailed documentation,” said Mahon. “Their team provided hands-on support throughout the integration process, which resulted in an expedited development process for Werner.” “The ability to automate the repair event will save us time and lend itself to focus more on our professional drivers,” said Werner’s General Manager of Road Breakdown William Sta...