Business
New Study Reveals AI Adoption in Healthcare Payments Reaches Strategic Inflection Point
Waystar (Nasdaq: WAY), a provider of leading healthcare payment software, today announced the results of a commissioned study conducted by Forrester Consulting on behalf of Waystar revealing that AI is becoming mission-critical in revenue cycle management (RCM) because of its proven impact and measurable return on investment.
About this update from Waystar Holding Corp.
[{"type":"text","content":"Study finds AI is delivering double-digit gains in revenue cycle performance, becoming indispensable to healthcare providers' success","length":137,"tagName":"p","attribs":{}},{"type":"text","content":"LEHI, Utah and LOUISVILLE, Ky., June 23, 2025 /PRNewswire/ -- Waystar (Nasdaq: WAY), a provider of leading healthcare payment software, today announced the results of a commissioned study conducted by Forrester Consulting on behalf of Waystar revealing that AI is becoming mission-critical in revenue cycle management (RCM) because of its proven impact and measurable return on investment.","length":394,"tagName":"p"},{"type":"image","alt":"Waystar's logo (PRNewsfoto/Waystar)","displaySize":"","headline":null,"caption":"Waystar's logo (PRNewsfoto/Waystar)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":200,"url":"https://media.zenfs.com/en/prnewswire.com/d287e412c2b57a2fcccb8983764ba027"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/2AAFfTWXuWFyRI1pKtFzjA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTM1MztjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/d287e412c2b57a2fcccb8983764ba027","width":400,"height":200}},"href":"https://mma.prnewswire.com/media/2513691/Waystar_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"The study, "AI in Healthcare Payments Software: A Strategic Imperative," shows that 82% of healthcare leaders now consider AI integral to their RCM operations, with 70% identifying it as a top organizational priority. The study also found that AI is delivering significant improvements in key revenue cycle metrics, including claim accuracy, denial prevention, workforce efficiency, and payment speed, signaling a sharp acceleration in healthcare's AI adoption curve.","length":481,"tagName":"p"},{"type":"text","content":""This research reinforces what we're seeing across the industry. AI is no longer theoretical and is fundamentally reshaping how providers operate," said Matt Hawkins, CEO of Waystar. "As healthcare organizations navigate growing complexity, the study shows they're relying on proven and trusted RCM software providers to deploy AI."","length":360,"tagName":"p"},{"type":"text","content":"Key findings include:","length":21,"tagName":"p"},{"type":"list","items":[{"val":[{"type":"text","content":"A...