Press release
Washington Trust Announces Initiatives in Response to COVID-19
Bank Modifies Branch Hours, Offers Customer & Borrower Assistance and Makes Donation to the United Way of Rhode Island WESTERLY, R.I., March 20, 2020
About this update from Washington Trust Bancorp, Inc.
[{"type":"text","content":"Bank Modifies Branch Hours, Offers Customer & Borrower Assistance and Makes Donation to the United Way of Rhode Island\n\n\nWESTERLY, R.I., March 20, 2020 /PRNewswire/ -- Washington Trust today announced several initiatives to ensure the health, safety and well-being of its employees, customers and the community in response to the COVID-19 (Coronavirus) outbreak. In compliance with the Center for Disease Control and Prevention's (CDC's) recommendation to invoke \"social distancing\" and curtail the spread of the virus, the Bank announced that branch lobbies would be temporarily closed until further notice, but drive-up banking would operate during regular business hours. The Bank is aiding borrowers who have been financially impacted and is helping non-profit organizations and community members in need through its donation to the United Way of Rhode Island. A complete list of Washington Trust's \"Here For You\" COVID-19 response, which will be updated regularly on the Bank's website, www.washtrust.com, is as follows: \n\n \n \n \n \n \n \n\n \nTemporary Branch Lobby Closure: Effective Saturday, March 21, 2020, branch lobbies will be temporarily closed until further notice. Regular Drive-up Banking Hours: Open during regular business hours. Most locations offer multiple drive-up banking lanes and ATMs. The Bank's Westminster and East Side branches in Providence, RI, and the branch on Block Island do not have drive-up banking, and will be open, by appointment only, during regular hours. In-store Banking Hours: The Bank's branches at McQuade's Marketplace in Westerly, RI and McQuade's Marketplace in Mystic, CT will be open by appointment only from 9:00 am to 1:00 pm Monday through Saturday. Specialized Banking Services: Customers who require in-branch assistance for specialized needs, such as safe deposit access or signature guarantees, may schedule an appointment with their local branch. Alternative Banking Methods: The Bank's Customer Solutions Center staff can be reached at 1-800-475-2265, Monday - Friday 8:30 am - 6:00 pm and Saturday 8:30 am - 1:00 pm, to provide account information, open new accounts, or offer other financial solutions, Automated Telephone Banking services are available to customer 24/7 at 1-800-226-5877. Digital Banking services, including online and mobile banking services, as well mobile wallet services, w...