Business
Online Automotive Retailer Vroom Offers Last Mile Concierge Experience to Detroit Locals
Headcount of Company’s Local Downtown Detroit Office, Focusing on Ecommerce Tech and Design, Has Nearly Tripled Since It Opened in 2019 DETROIT, May 06, 2021
About this update from Vroom, Inc.
[{"type":"text","content":"Headcount of Company’s Local Downtown Detroit Office, Focusing on Ecommerce Tech and Design, Has Nearly Tripled Since It Opened in 2019\nDETROIT, May 06, 2021 (GLOBE NEWSWIRE) -- Vroom, Inc. (Nasdaq:VRM), a leading ecommerce platform for buying and selling used vehicles, today announced the launch of its local Detroit hub and more customized driveway experience for 3.4 million people in 740 zip codes within a 40-mile radius. Vroom has delivered in the Detroit area since the company was founded in 2012 and is now offering an experience that includes a more personalized concierge service where customer advocates transport cars directly to car buyers’ driveways on Vroom-branded trucks and show them how to use their new vehicles. Vroom’s Detroit Last Mile hub is located in Flat Rock. Vroom’s mission is to offer the best driveway experience possible for both delivery and pickup, especially as the pandemic has increased consumer appetite for remote car buying and selling. Car purchases by Detroit-area Vroom customers increased by nearly 163% year-over-year from the previous year, and cars sold to Vroom by consumers increased by 189%. With an emphasis on customer service, Vroom is taking a unique approach by recruiting employees with hospitality and client service experience. Bolstered by Vroom’s Chief Logistics Officer, Mary Kay Wegner, and her logistics leadership team, led by new VP of Transportation, John Piatak, who joined Vroom after leading transportation at Carvana, and VP of Hub Operations, Steve DeVoe, who spent the last six years creating supply chain management solutions at Veritiv, the company recently made its 1000th Last Mile delivery. “With our valued customers in mind, creating a more personalized driveway experience and rolling out more local hubs across the country has been a priority for us at Vroom, so we’re excited to launch this offering in Detroit,” said Vroom’s Chief Logistics Officer Mary Kay Wegner. “The Motor City has a rich automotive history and a growing tech presence, and we’re thrilled to be a part of the next generation of auto innovation here.” Vroom is also expanding its Downtown Detroit office, which now has a team of nearly 50 engineers, designers and product managers responsible for improving the digital experience of the automotive ecommerce platform. The office’s headcount has nearly tripled sin...