Business
Voya Financial brings Leave and Short-Term Disability Claims Administration in house to further enhance employee experience
MINNEAPOLIS, March 24, 2026--Voya Financial, Inc. (NYSE: VOYA) today announced that the full administration of Leave, Paid Family and Medical Leave (PFML) and Short-Term Disability (STD) claims has been brought in house for new business effective Jan. 1, 2026. This approach enables Voya to provide a comprehensive claims process that seamlessly integrates across all coverages, including Voya-offered supplemental health and life insurance. This holistic model is designed to enhance the overall sup
About this update from Voya Financial, Inc.
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":480,"height":210,"url":"https://media.zenfs.com/en/business-wire.com/daaaef142a04d10fb493be2e4fdeda21"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/fjcPf2.25Aodz8_IeoOtwQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTQyMA--/https://media.zenfs.com/en/business-wire.com/daaaef142a04d10fb493be2e4fdeda21","width":480,"height":210}},"lazy":false},{"type":"text","content":"New model emphasizes simplicity as employees navigate major life events","length":71,"tagName":"p"},{"type":"text","content":"MINNEAPOLIS, March 24, 2026--(BUSINESS WIRE)--Voya Financial, Inc. (NYSE: VOYA) today announced that the full administration of Leave, Paid Family and Medical Leave (PFML) and Short-Term Disability (STD) claims has been brought in house for new business effective Jan. 1, 2026. This approach enables Voya to provide a comprehensive claims process that seamlessly integrates across all coverages, including Voya-offered supplemental health and life insurance. This holistic model is designed to enhance the overall support provided to employees as they navigate some of life’s most complex and emotional moments.","length":611,"tagName":"p"},{"type":"text","content":"Voya’s in-house claims solution, which streamlines complex leave requirements, processes and administration, is already implemented for new employer groups looking to simplify these benefits for their employees. In-force Voya Leave Management and Short-Term Disability employer groups will transition to the in-house claims model throughout 2026 and 2027.","length":355,"tagName":"p"},{"type":"text","content":""Leave of absence events often happen at times of stress, uncertainty or a significant life change," said Maleiha Russell, VP, Life and Disability. "By bringing leave and disability claims administration in house, we can better simplify the experience for employees, provide more consistent support and deliver a more human approach when it matters most."","length":375,"tagName":"p"},{"type":"text","content":"Voya’s research shows that 79% of millennials (the largest generational segment in the workforce) say financial stress often or sometimes impacts their mental health and well-being.1 Employees can feel overwhelmed by competing priorities...