Press release
United's New App Feature Helps Customers Re-book and Receive Meal and Hotel Vouchers Automatically
Mobile app tool saves time and reduces stress if a flight is delayed or canceled – first-of-its-kind feature reflects airline's continued investments in
About this update from United Airlines Holdings, Inc.
[{"type":"text","content":"Mobile app tool saves time and reduces stress if a flight is delayed or canceled – first-of-its-kind feature reflects airline's continued investments in digital technology\nCHICAGO, June 22, 2023 /PRNewswire/ -- United today announced a new mobile app feature that aims to save customers time and reduce stress if their travel plans get disrupted. Now, instead of waiting in line to talk to an agent or search for new options, the airline's new self-service tool automatically presents travelers personalized re-booking options, bag tracking information and meal and hotel vouchers when eligible if their flight is delayed or canceled.\n\n \n \n \n \n \n \n\n \nWhile United had the lowest mainline flight and seat cancellation rates of any airline in the country during the first three months of the year, the carrier still has the most flights impacted by weather given the location of its major domestic hubs.\nAccording to the airline, nearly 50% of its customers already turn to the app or united.com to self-serve during disruptions, so United began beta testing the new feature at the end of last year. United found that customers responded well to having alternate travel options automatically served to them in the app and that airport employees appreciated reducing the number of people physically waiting in line.\n\"Our goal is to get our customers to their destination on time, but we know things don't always go as planned and that's when a tool like this can make a real difference,\" said Linda Jojo, Chief Customer Officer for United. \"Our new mobile app feature offers more transparency, saves time and reduces stress for our customers, and it shortens lines at customer service desks so our employees can better assist passengers with complex issues or questions. Plus, it's another example of United's continued investment in new technology and tools.\"\nWhen a flight is delayed by more than 60 minutes or canceled, customers will automatically see options for delays and cancellations on the home screen of the United mobile app. Here's how it works:\nGet notified: Click the link in the automatic text notification or enter flight details in the mobile app or united.com to open the tool. For customers who have their reservation already loaded in the app, they'll see a prompt right on the home screen.Check flight and re-booking status: Confirm...