Press release
United Mobile App Now Gives People More Information About Their Connecting Flight
New features are exclusive to United app and include personalized, turn-by-turn directions to connecting gates with estimated walk times, real-time flight
About this update from United Airlines Holdings, Inc.
[{"type":"text","content":"New features are exclusive to United app and include personalized, turn-by-turn directions to connecting gates with estimated walk times, real-time flight status updates, tips for longer layovers, and a heads up if United is able to hold the plane for those with an extra-tight connection\nFeatures are an extension of airline's ConnectionSaver back-end technology and provide customers full visibility into connecting flight status \nDuring spring beta test phase, more than 350,000 customers used new features, achieving a 98% success rate in making their connection\nMore than 20 million United customers have already booked connecting flights this summer\nCHICAGO, June 25, 2025 /PRNewswire/ -- United is ready for peak summer travel season with the official launch of new, personalized mobile app features that make catching connecting flights easier.\n\nCustomers with connecting flights at United's U.S. hub airports can now access a special section of the app that includes a countdown to connecting flights, customized turn-by-turn directions to their connecting gate with estimated walk times, real-time flight status updates, tips for longer layovers, and notifications if United's ConnectionSaver technology has been activated to hold the plane for them.\nThese features are exclusive to the United mobile app and expand on the airline's ConnectionSaver technology – an industry-leading, AI-powered tool that has saved more than 3.3 million customer connections since launching in 2019. ConnectionSaver automatically identifies departing flights that can be held for connecting customers – without delaying the on-time arrival of the customers who have already boarded. Now, customers have full visibility into their connecting flights right on their phone screens.\nUnited trialed these app features during a beta test period this spring, and during that time, more than 350,000 customers used the new features, achieving a 98% success rate making their connection.\n\"We know that giving people more information, in a transparent and easy-to-understand way, can help de-stress the connecting flight experience,\" said David Kinzelman, United's Chief Customer Officer. \"Our award-winning mobile app is a game-changer during travel, and with these new features, our customers will have even more real-time details about their flight and as a result, have an...