Press release
United Extends Mask Requirements to Airports
Passengers who refuse to wear masks at the airport are subject to a ban on flying United Exceptions to customer mask requirement tightened even further
About this update from United Airlines Holdings, Inc.
[{"type":"text","content":"Passengers who refuse to wear masks at the airport are subject to a ban on flying United\n Exceptions to customer mask requirement tightened even further\n\n\nCHICAGO, July 22, 2020 /PRNewswire/ -- United Airlines today announced that customers will be required to wear a face covering in the more than 360 airports where the airline operates around the world. This includes United customer service counters and kiosks, United Club locations, United's gates and baggage claim areas. If customers refuse to comply, they may be refused travel and banned from flying United at least while the mask requirement is in place. This will be effective for all customers traveling on and after July 24 regardless of when their ticket was purchased. United also will strengthen its mask exemption policy by only excluding children under the age of two. If a passenger believes that there are extraordinary circumstances that warrant an exception, they should contact United or speak to a representative at the airport.\n\n \n \n \n \n \n \n\n \nIn early May, United was the first major U.S. airline to require flight attendants to wear a face covering and later extended that policy to all customers. And in June, the airline was among the first U.S. carriers to say it would suspend flight benefits of passengers who refused to comply while onboard.\n\"The most important thing any of us can do to slow the spread of the coronavirus is to simply wear a mask when we're around other people,\" said United's Chief Executive Officer, Scott Kirby. \"A mask is about protecting the safety of others, and I'm proud of the aggressive and proactive steps United Airlines has taken to ensure people are wearing a face covering in the airports where we operate and onboard the aircraft we fly.\"\nUnited will post signage throughout the airport to reinforce this new policy and employees will first give a customer a verbal reminder and offer a free mask to any customer who is not wearing one. If the customer refuses to comply, United employees will offer the customer a reminder card that outlines the company's face covering policy. Continued non-compliance could result in a refusal to transport and the customer could also be banned from flying United at a minimum while the mask requirement is in place.\nUnited's face covering policy was created under the guidance of United's on-st...