Business
TTEC Wins 3 Gold Stevie® Awards for Innovation, Plus Two Others for Valuable Service
Awards recognise sales and customer service excellence across Asia-Pacific DENVER, June 3, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading
About this update from Ttec Holdings, Inc.
[{"type":"text","content":"Awards recognise sales and customer service excellence across Asia-Pacific\n\n\nDENVER, June 3, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced today that it has earned three Gold Asia-Pacific Stevie® Sales & Customer Service Awards for Innovation:\nInnovative use of technology in Human Resources (CultureCX) Innovative use of technology in Customer Service (Healthcare Customer Service) Innovation in Customer Service Management, Planning & PracticeIn addition to the Gold awards, TTEC also took home a Silver award in Most Valuable Corporate Response and a Bronze award for Most Valuable Service. It is the second year in a row that TTEC has been awarded Gold awards.\n\"Being once again recognised by the Asia-Pacific Stevie Awards is both an honour and a testament to our commitment to delivering the best customer and employee experiences powered by digital technologies,\" said Arthur Nowak, SVP of Asia-Pacific Operations at TTEC. \"At TTEC, we are at the forefront delivering the 'total experience,' unifying people and technology to work cohesively and complimentary to deliver efficient and optimized customer journeys on behalf of our clients.\" \nThe awards highlighted companies that went above and beyond to provide excellent customer service, even as thousands of employees moved to work at home because of COVID-19. TTEC's emphasis on creating exceptional customer experiences with flexibility and scale stood out with resilience and perseverance through uncertain times. \nTTEC was recognised for its commitment to employees and superior client service, even in the midst of the pandemic. TTEC's response to COVID-19 was swift, seamless, and highly efficient. Our T-NOW offering maximised effort in delivering AI-enabled customer service and technology solutions that made continuity and resiliency of businesses possible. At the height of the pandemic, TTEC were able to hire, train and position agents for instant support in as little as 72 hours.\nAnd our CultureCX movement digitised end-to-end employee experience, utilising automation for business processes, AI-enabled training programs, and other engaging digital tools to improve the employee experience. Results included increased employee engagement scores an...