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TTEC Named to CRM Magazine's Prestigious Top 100 List
Company recognized for blending human empathy with AI innovation in CX DENVER, Aug. 1, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading
About this update from Ttec Holdings, Inc.
[{"type":"text","content":"Company recognized for blending human empathy with AI innovation in CX\nDENVER, Aug. 1, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, has been named to CRM Magazine's prestigious Top 100 list. The company's inclusion in this elite roster highlights its dedication to enhancing customer interactions through a unique blend of human empathy and AI-powered innovation.\nCRM Magazine's Top 100 list is an industry benchmark that ranks companies based on five key criteria: innovation and technological advancement, customer impact, market presence and influence, financial performance, and thought leadership and industry contributions.\n\"We are honored to be recognized by CRM Magazine as one of the top 100 companies in our industry,\" said Shelly Swanback, President of TTEC and CEO of TTEC Engage. \"This achievement underscores our commitment to continually pushing the boundaries of innovation, and helping brands across industries transform their customer engagement strategies to deliver exceptional experiences at scale.\"\nTTEC's inclusion in the Top 100 list highlights the company's innovative approach to CX, combining cutting-edge technology and human-centric services. This recognition comes at a time when the CRM industry is experiencing significant shifts, as noted in CRM Magazine's 2024 report.\nThe report highlights three pivotal trends impacting the industry: AI and machine learning, data analytics, and omnichannel engagement. These trends are foundational to TTEC's CX service offerings and underscore its position as an innovative CX partner leading in the age of AI.\nThese priorities are reflected across the company's TTEC Digital and TTEC Engage businesses. TTEC Digital's market focus integrates CX consulting, software, and technology services at the intersection of the contact center, CRM, AI, and analytics – all wrapped in digital engineering and guided by CX strategy and design. At the same time, TTEC Engage draws on four decades of business process outsourcing expertise, utilizing AI-enhanced associates to drive customer acquisition, growth, tech support, and fraud prevention, and offers customized solutions supported by data analytics and omnichannel engagement.\n\"When ...