Business
TTEC Announces Second Quarter 2023 Financial Results
Second Quarter 2023 Revenue was $600.4 MillionOperating Income was $31.3 Million or 5.2 Percent of Revenue($50.6 Million or 8.4 Percent of Revenue
About this update from Ttec Holdings, Inc.
[{"type":"text","content":"Second Quarter 2023\nRevenue was $600.4 MillionOperating Income was $31.3 Million or 5.2 Percent of Revenue($50.6 Million or 8.4 Percent of Revenue Non-GAAP)Net Income was $3.8 Million or 0.6 Percent of Revenue($25.9 Million or 4.3 Percent of Revenue Non-GAAP)Adjusted EBITDA was $67.2 Million or 11.2 Percent of RevenueFully Diluted EPS was $0.08 ($0.55 Non-GAAP)\nReiterates Outlook for Full Year 2023\nDENVER, Aug. 3, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the second quarter ended June 30, 2023.\n\"We delivered on our top priorities this quarter and exceeded the mid-point of our communicated financial guidance,\" commented Ken Tuchman, Chairman and chief executive officer of TTEC. \"We made meaningful progress in TTEC Engage by further expanding our geographic footprint and language capabilities as well as continuing to grow our client portfolio with a focus on resilient verticals, including financial services, healthcare and public sector. In TTEC Digital, we expanded our strategic CX technology partnerships, launched new and innovative AI-related offerings, and continued to accelerate our pace of cloud migrations for clients. While it is early in the adoption of Generative AI for CX, we are actively working with our clients and CX technology partners on exciting pilots using private large language models, augmentation solutions for contact center associates, knowledge management solutions for AI-enablement, and advanced CX analytics.\"\nTuchman continued, \"We enter the second half of the year with a healthy sales funnel and backlog. Recognizing that some of our clients are cautious in light of difficult to predict consumer demand, we maintain a prudent outlook for the remainder of the year. We have a high level of confidence in the factors we control and will remain agile and adapt to market conditions as they evolve.\"\nSECOND QUARTER 2023 FINANCIAL HIGHLIGHTS \nRevenue \nSecond quarter 2023 GAAP revenue decreased 0.6 percent to $600.4 million compared to $604.3 million in the prior year period.Foreign exchange had a $1.2 million negative impact on revenue in the second quarter of 2023.Income from Operations\nSecond quarter 2023 G...