Business
TTEC Announces Record Third Quarter 2021 Financial Results
Third Quarter 2021 Revenue Increased 15.0 Percent to $566.7 Million Operating Income was 26.0 Million or 4.6 Percent of Revenue (Non-GAAP $59.4 Million or
About this update from Ttec Holdings, Inc.
[{"type":"text","content":"Third Quarter 2021\n Revenue Increased 15.0 Percent to $566.7 Million\n Operating Income was 26.0 Million or 4.6 Percent of Revenue\n (Non-GAAP $59.4 Million or 10.5 Percent of Revenue)\n Net Income was $14.4 Million ($47.7 Million Non-GAAP)\n Adjusted EBITDA was $78.7 Million or 13.9 Percent of Revenue\n Fully Diluted EPS was $0.30 ($1.01 Non-GAAP)\n Bookings of $171 million\n\n\nDENVER, Nov. 9, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the third quarter ended September 30, 2021. \n\"We delivered strong results this quarter and continue to gain momentum in the market. Our robust sales pipeline heading into the fourth quarter, combined with our strong bookings momentum, positions us for continued long-term profitable growth as our clients leverage the full depth and breadth of our technology enabled solutions and services,\" commented Ken Tuchman, chairman and chief executive officer of TTEC. \"Leading brands are looking for a comprehensive solution - a purpose-built, technology-enabled service provider who can solve their end-to-end CX challenges and deliver measurable value-based outcomes. The fastest growing digital brands and the elite Fortune 500 leaders alike are choosing TTEC to successfully compete and win in the customer-centric economy,\" continued Tuchman. \nTHIRD QUARTER 2021 FINANCIAL HIGHLIGHTS \nRevenue \nThird quarter 2021 GAAP revenue increased 15.0 percent to $566.7 million compared to $493.0 million in the prior year period. Foreign exchange had a $3.1 million positive impact on revenue in the third quarter 2021. Income from Operations\nThird quarter 2021 GAAP income from operations was $26.0 million, or 4.6 percent of revenue, compared to $53.4 million, or 10.8 percent of revenue in the prior year period. Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, cybersecurity incident related impact, and other items, was $59.4 million or 10.5 percent of revenue versus $63.1 million or 12.8 percent for the prior year period. Foreign exchange had a $1.3 million positive impact on income from operations in the third quarter 2021. Adjusted EBI...