Business
TTEC Announces Record Second Quarter 2020 Financial Results
Revenue was $453.1 Million, Representing 15.4 Percent Growth Operating Income was $49.0 Million or 10.8 Percent of Revenue ($49.8 Million or 11.0 Percent
About this update from Ttec Holdings, Inc.
[{"type":"text","content":"Revenue was $453.1 Million, Representing 15.4 Percent Growth\n Operating Income was $49.0 Million or 10.8 Percent of Revenue\n ($49.8 Million or 11.0 Percent Non-GAAP)\n Net Income was $31.3 Million ($35.2 Million Non-GAAP)\n Adjusted EBITDA was $71.0 Million or 15.7 Percent of Revenue\n Fully Diluted EPS was $0.67 ($0.75 Non-GAAP)\n Signs Record Bookings of $214 Million\n Reinstates and Raises Outlook for Full Year 2020\n\n\nDENVER, Aug. 5, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands, today announced financial results for the second quarter and six months ended June 30, 2020. \n\"Our record financial results for the second quarter reflect heightened demand for digitized and virtualized CX solutions,\" commented Ken Tuchman, chairman and chief executive officer of TTEC. \"Our ability to rapidly enable clients to substitute person-to-person engagement with an authentic digitized and virtualized customer experience has never been more essential. Our business performance underscores the agility and market differentiation in our technology rich customer experience-as-a-service (CXaaS) offerings.\"\nTuchman continued, \"TTEC provides everything it takes for large commercial enterprise and government organizations to operate virtually, automate processes, and successfully enable digital customer experience. We expect our topline momentum to continue to benefit from current market trends including a growing demand for digitization and virtualization, an increasingly compressed time to digital adoption and a shift toward ubiquitous engagement for businesses and consumers.\" \n\"I'm also thrilled about TTEC Digital's strategic acquisition of VoiceFoundry, a leading global Amazon Connect partner. VoiceFoundry provides additional speed, agility, and optionality to our Humanify™ Cloud platform, expanding our CX Ecosystem with Amazon's cloud-first, best-of-breed solutions that will accelerate digital CX transformation for our clients,\" concluded Tuchman. \nSECOND QUARTER 2020 FINANCIAL HIGHLIGHTS \nRevenue \nSecond quarter 2020 GAAP revenue increased 15.4 percent to $453.1 million compared to $392.5 million in the prior year period, or 16.3 percent growth in constant currencies. Foreign exchange had a $3.5...