Business
TTEC Announces Record Fourth Quarter and Full Year 2020 Financial Results
Full Year 2020 Revenue was $1.949 Billion Operating Income was $204.7 Million or 10.5 Percent of Revenue (Non-GAAP $242.4 Million or 12.4 Percent of Revenue)
About this update from Ttec Holdings, Inc.
[{"type":"text","content":"Full Year 2020\n Revenue was $1.949 Billion\n Operating Income was $204.7 Million or 10.5 Percent of Revenue\n (Non-GAAP $242.4 Million or 12.4 Percent of Revenue)\n Net Income was $118.6 Million ($179.7 Million Non-GAAP)\n Adjusted EBITDA was $304.0 Million or 15.6 Percent of Revenue\n Fully Diluted EPS was $2.52 ($3.82 Non-GAAP)\n Fourth Quarter 2020\n Revenue was $571.0 Million\n Operating Income was $61.6 Million or 10.8 Percent of Revenue\n (Non-GAAP $73.9 Million or 12.9 Percent of Revenue)\n Net Income was $44.4 Million ($57.6 Million Non-GAAP)\n Adjusted EBITDA was $92.3 Million or 16.2 Percent of Revenue\n Fully Diluted EPS was $0.94 ($1.22 Non-GAAP)\n Signs Bookings of $188 Million in the Fourth Quarter and $659 Million in 2020\n Provides Outlook for Full Year 2021\n\n\nDENVER, March 1, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the fourth quarter and full year ended December 31, 2020. \n\"TTEC achieved record performance across our 2020 booking, revenue, and profitability metrics. The full year 19 percent revenue growth, including the fourth quarter's 24 percent revenue growth and our full year 58 percent Non-GAAP operating income growth are the result of a growing market demand for partners who can with quality and reliability deliver virtual, digital and outcome-based customer experience solutions,\" commented Ken Tuchman, chairman and chief executive officer of TTEC. \nTuchman continued, \"Our ability to swiftly and safely bring the technology and human talent to unprecedented levels of customer and citizen interaction has resulted in a significant increase in our overall client momentum. This increased market share, our strong revenue backlog, and growing sales pipeline, alongside our continued execution of strategic and accretive acquisitions, including Avtex, confidently sets us up to continue to deliver industry leading solutions and financial results into 2021 and beyond.\"\nFULL YEAR 2020 FINANCIAL HIGHLIGHTS \nRevenue \nFull year 2020 GAAP revenue increased 18.6 percent to $1.949 billion compared to $1.644 billion in the prior year. Foreign exchange had a $0.3 million positive impact on revenue for the full year 2020.Income from Operat...