Business
TTEC Announces Plans to Hire 450 Contact Center Agents in the Kansas City region
The company is looking for customer service and licensed insurance agents for its new contact center in Overland Park. DENVER, May 13, 2021 /PRNewswire/ --
About this update from Ttec Holdings, Inc.
[{"type":"text","content":"The company is looking for customer service and licensed insurance agents for its new contact center in Overland Park.\n\n\nDENVER, May 13, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global digital customer experience (CX) technology and services innovators for end-to-end, digital CX solutions, announced its plans to create 450 customer service jobs in the next six months in the Kansas City region. \nAll positions will initially be work-from-home, with plans to move to a new office location in Overland Park in the near future. \n\"TTEC Holdings will bring 450 new, high-paying jobs to Overland Park and will enhance our ability to attract new, cutting-edge businesses and talent to our state,\" Governor Laura Kelly said. \"We'll continue making strategic investments in our foundation and business recruitment tools to ensure Kansas becomes the tech-hub of the Midwest. I look forward to TTEC's partnership as our economy continues to recover from COVID-19.\" \nThe company is hiring immediately with plans for continued growth throughout 2021. Interested candidates will be provided with training to become licensed property & casualty insurance agents. TTEC will provide its innovative AI-enabled learning and performance program to rapidly train candidates. New employees can expect a starting wage of $18 per hour, paid training during the licensing process, and a bump to $19 per hour once licensed.\n\"Our people are our most valuable assets and are a primary driver of the phenomenal results we experienced over the past year,\" said Trevor Forrester, vice president of global operations at TTEC. \"What makes Kansas City such an attractive location for TTEC is the thriving technology scene, its cultural diversity, and its focus on education. We are thrilled to be opening a new location in Overland Park and are committed to making these jobs as accessible as possible to a diverse talent pool who will undoubtedly add to TTEC's exceptional employee culture.\"\nWith the COVID-19 pandemic still in place, TTEC prioritizes the health and safety of its workforce. The company leverages its award-winning Humanify® @home platform for employees to train at-home and work remotely until it is safe to return to in-person operations. \n\"TTEC's use of AI-based technology to offer on-site and remote work options for its emplo...