Business
TTEC Announces Fourth Quarter and Full Year 2019 Financial Results
Signs Bookings of $120 Million in the Fourth Quarter and $488 Million in 2019 Provides Outlook for Full Year 2020 Full Year 2019 Revenue was $1.644 Billion
About this update from Ttec Holdings, Inc.
[{"type":"text","content":"Signs Bookings of $120 Million in the Fourth Quarter and $488 Million in 2019\n Provides Outlook for Full Year 2020\n Full Year 2019\n Revenue was $1.644 Billion\n Operating Income was $123.7 Million or 7.5 Percent of Revenue (Non-GAAP $129.2 Million or 7.9 Percent of Revenue)\n Net Income was $77.2 Million ($88.4 Million Non-GAAP)\n Adjusted EBITDA was $209.1 Million or 12.7 Percent of Revenue\n Fully Diluted EPS was $1.65 ($1.89 Non-GAAP)\n Fourth Quarter 2019\n Revenue was $461.3 Million\n Operating Income was $42.8 Million or 9.3 Percent of Revenue (Non-GAAP $43.1 Million or 9.3 Percent of Revenue)\n Net Income was $28.3 Million ($30.3 Million Non-GAAP)\n Adjusted EBITDA was $63.2 Million or 13.7 Percent of Revenue\n Fully Diluted EPS was $0.60 ($0.65 Non-GAAP)\n\n\nDENVER, March 4, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, today announced financial results for the fourth quarter and full year ended December 31, 2019. \n\"We delivered record revenue and profit in 2019 and overperformed against many of our internal targets,\" commented Ken Tuchman, chairman and chief executive officer of TTEC. \"Our journey over the past decade has included significant investments to grow our overall portfolio of technology-rich CX solutions, culminating in a set of integrated capabilities that today allows TTEC to deliver everything from management consulting to recurring technology services and outcome based operational execution. This has optimized our access to the highest growing areas within the customer experience ecosystem. The current CX market tailwinds, combined with our reputation of excellence, history of innovation, and unrivaled CX technology and services, position us to advance our revenue growth and margin expansion in 2020 and beyond.\"\nFULL YEAR 2019 FINANCIAL HIGHLIGHTS \nRevenue \nFull year 2019 GAAP revenue increased 8.9 percent to $1.644 billion compared to $1.509 billion in the prior year. Foreign exchange had a $0.8 million positive impact on revenue for full year 2019. Income from Operations\nFull year 2019 GAAP income from operations was $123.7 million, or 7.5 percent of revenue, compared ...