Business
TTEC Announces First Quarter 2020 Financial Results
Revenue was $432.2 Million Operating Income was $40.7 Million or 9.4 Percent of Revenue ($42.0 Million or 9.7 Percent Non-GAAP) Net Income was $21.5 Million
About this update from Ttec Holdings, Inc.
[{"type":"text","content":"Revenue was $432.2 Million\n Operating Income was $40.7 Million or 9.4 Percent of Revenue\n ($42.0 Million or 9.7 Percent Non-GAAP)\n Net Income was $21.5 Million ($30.0 Million Non-GAAP)\n Adjusted EBITDA was $63.6 Million or 14.7 Percent of Revenue\n Fully Diluted EPS was $0.46 ($0.64 Non-GAAP)\n Signs Bookings of $87 Million\n\n\nDENVER, May 4, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, today announced financial results for the first quarter ended March 31, 2020. \n\"We outperformed in the first quarter on both the top and bottom line. We continue to execute on our strategic priorities which include converting market demand for the adoption of cloud, omni-channel, intelligent automation and digitization technologies,\" commented Ken Tuchman, chairman and chief executive officer of TTEC. \"As we navigate the uncertainty of COVID-19, we are intensely focused on the health and safety of our employees, ensuring business continuity for our clients, and steadfastly supporting the communities in which we operate.\" \nTuchman continued, \"The sudden onset of the global COVID-19 pandemic has brought with it a new set of challenges and client opportunities in several verticals, and we're leveraging our CX technology platform and overall organizational agility to support this current reality. We spent over a decade building this end-to-end platform to meet the unique demands of a virtual economy. Our team has been working tirelessly to respond swiftly to support surging engagement volumes with expertise in implementing a range of market leading Digital customer experience technology and automation. We are well positioned to win a disproportionate share of new pipeline opportunities for essential service providers. Successfully pivoting to these engagements keeps us on a compelling growth trajectory for the time being and will help us to bridge back to a more normalized recovery environment.\"\nFIRST QUARTER 2020 FINANCIAL HIGHLIGHTS \nRevenue \nFirst quarter 2020 GAAP revenue increased 9.6 percent to $432.2 million compared to $394.4 million in the prior year period. Foreign exchange had a $1.4 million negative ...