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Percepta Announces Leadership Transition as President Karen Gurganious Steps Down; TTEC Executive Thomas Monaghan Named Successor

Karen Gurganious Karen Gurganious, President of Percepta Thomas Monaghan Thomas Monaghan, TTEC’s Senior Vice President of Global Operational Excellence DEARBORN, Mich., Feb. 03, 2026 (GLOBE NEWSWIRE) -- Percepta, a global customer experience (CX) company and joint venture between TTEC Holdings, Inc. (TTEC) and Ford Motor Company, today announced that President Karen Gurganious has stepped down from her role. Thomas Monaghan, TTEC’s Senior Vice President of Global Operational Excellence, has been

articleTtec Holdings, Inc.February 3, 20263/company/ttec-holdings-inc/news/percepta-announces-leadership-transition-as-president-karen-gurganious-steps-down-ttec-executive-thomas-monaghan-named-successor-1
Percepta Announces Leadership Transition as President Karen Gurganious Steps Down; TTEC Executive Thomas Monaghan Named Successor

About this update from Ttec Holdings, Inc.

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More updates from Ttec Holdings, Inc.

Thomas MonaghanFord Motor CompanyKaren GurganiousTTEC Holdings, Inc.Senior Vice PresidentPerceptacustomer experienceGurganiousOperational Excellence