Business
transcosmos wins Special Jury Award at Contact Center Awards 2025
transcosmos is proud to announce that the company has received the Special Jury Award in the Strategy category, Center Awards, at the Contact Center Awards 2025, sponsored by the Editorial Office of Monthly Magazine Call Center Japan, RIC TELECOM Co., Ltd. and co-sponsored by e.Partners, Inc.
About this update from Transcosmos Inc.
[{"type":"text","content":"Honored for clear, goal-oriented initiative by co-defining Mission, Vision & Value with client","length":98,"tagName":"p","attribs":{}},{"type":"text","content":"TOKYO, Nov. 19, 2025 /PRNewswire/ -- transcosmos is proud to announce that the company has received the Special Jury Award in the Strategy category, Center Awards, at the Contact Center Awards 2025, sponsored by the Editorial Office of Monthly Magazine Call Center Japan, RIC TELECOM Co., Ltd. and co-sponsored by e.Partners, Inc.","length":330,"tagName":"p"},{"type":"image","alt":"transcosmos operations team members with jury member Chizuru Kamijima, CEO of Nexal, Inc. (left)","displaySize":"","headline":null,"caption":"transcosmos operations team members with jury member Chizuru Kamijima, CEO of Nexal, Inc. (left)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":258,"url":"https://media.zenfs.com/en/prnewswire.com/a6b64c289fcbb9cb241878c74e89ee06"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/gDmRdKvTHAGyYPQaM2QYSw--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTQ1NTtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/a6b64c289fcbb9cb241878c74e89ee06","width":400,"height":258}},"href":"https://mma.prnewswire.com/media/2828231/Contact_Center_Awards_2025.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"Find out more about Contact Center Awards 2025 (no translation available): https://www.cc-award.com/","length":105,"tagName":"p"},{"type":"text","content":"Established in 2004, the Contact Center Awards are among Japan's most prestigious contact center award programs. The annual event celebrates outstanding initiatives and achievements aimed at addressing operational challenges, while encouraging knowledge-sharing to elevate service quality across the industry.","length":313,"tagName":"p"},{"type":"text","content":"transcosmos strategically operates its contact centers to bring clients' corporate philosophies to life by building an operational foundation based on a customized MVV—Mission, Vision, and Value—for each client. At the Contact Center Awards 2025, transcosmos presented a client case study featuring its partnership with MICARD, Co, Ltd. (Headquarters: Tokyo, Japan; President and CEO: Takao Umeda), where transcosmos contact center achieved a 330% increase in key performance indicators (KPI), earnin...