Business
transcosmos wins Golden Headset Digital Services Benchmarking Company of the Year Top 10 in China
transcosmos is proud to announce that the company was named one of the Top Digital Services Benchmarking Companies of the Year at the 2025 Golden Headset Awards, held during the CCMW 2025 Annual Conference & the 21st Golden Headset Award Ceremony in Beijing, China on October 21, 2025.
About this update from Transcosmos Inc.
[{"type":"text","content":"Creating new value with AI-powered customer center to optimize clients' costs and boost their CX ","length":100,"tagName":"p","attribs":{}},{"type":"text","content":"BEIJING, Nov. 7, 2025 /PRNewswire/ -- transcosmos is proud to announce that the company was named one of the Top Digital Services Benchmarking Companies of the Year at the 2025 Golden Headset Awards, held during the CCMW 2025 Annual Conference & the 21st Golden Headset Award Ceremony in Beijing, China on October 21, 2025.","length":327,"tagName":"p"},{"type":"image","alt":"CUSTOMER WORLD 2025","displaySize":"","headline":null,"caption":"CUSTOMER WORLD 2025","className":"","disableSlideshowImg":false,"size":{"original":{"width":364,"height":243,"url":"https://media.zenfs.com/en/prnewswire.com/e209d2e73f13d0bbafe73f2b2e083d0f"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/0I4BB3kuPGoeucSxYwE7HQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTQ3MTtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/e209d2e73f13d0bbafe73f2b2e083d0f","width":364,"height":243}},"href":"https://mma.prnewswire.com/media/2816484/transcosmos_inc_CUSTOMER_WORLD_2025.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"Launched in 2005, the Golden Headset Awards judging benchmarking companies in digital services and operational excellence celebrated its 21st anniversary this year. The event is a competition to determine China's best customer center, organized by Customer Care & Management World (CCMW), a prestigious institution in China's contact center industry. CCMW conducted performance indicator analysis based on international evaluation standards such as CC-CMM (Capability Maturity Model) and DO-CMM. After receiving applications, CCMW asked for expert nominations and conducted a rigorous screening process, including data gathering, benchmarking, on-site assessment, and review committee evaluations. CCMW selected the award winners based on a comprehensive evaluation on all candidates, including their service capabilities, number of workstations, and adoption of AI solutions. Highly recognized for its proven record in its digital intelligence solutions for advanced contact centers, transcosmos received the 2025 Golden Headset Digital Services Benchmarking Company of the Year Top 10—one of the most prestigious honors of the Awards.","length":1148,"tagName":"p"}...