Business
25% of consumers give up and leave websites when AI provides wrong answers; 53% move to a human support desk
transcosmos today announced the publication of its 10th anniversary report, Consumer to Business Communications Trend Survey 2025-2026. The findings show that as smartphone adoption continues to rise, consumers increasingly prioritize self-service options for usability and time efficiency. However, consumers turn to human support when AI provides incorrect answers and fails to resolve problems and when they need empathy. This indicates that AI adoption is growing in a complementary way alongside
About this update from Transcosmos Inc.
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