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Nearly 80% of Americans use AI Tools but Most Still Want Humans Making Financial Decisions, TD Survey Finds
TD's Second Annual U.S. AI Insights Report shows AI has shifted from experimentation to everyday ...
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[{"type":"text","content":"Nearly 80% of Americans use AI Tools but Most Still Want Humans Making Financial Decisions, TD Survey Finds\n\n\n .bwalignc { text-align: center; list-style-position: inside }\n \n\n\n\n\n TD's Second Annual U.S. AI Insights Report shows AI has shifted from experimentation to everyday expectation, while trust and human oversight remain essential\n \n\n\n\n\n Artificial intelligence (AI) has reached a consumer inflection point.\n \n\n As AI rapidly shifts from experimentation to everyday expectation, Americans are embracing its benefits while becoming more deliberate about where – and under what conditions – they want it applied. According to TD's second annual U.S. AI Insights Report to garner insights about consumer sentiment toward artificial intelligence, more than three-fourths (78%) of Americans now report using AI-enabled tools in their daily lives, and two-thirds say they are more proficient than they were last year (67%). Despite this accelerated adoption, trust is developing more gradually: only 18% of survey respondents say they would trust AI to make financial recommendations on its own, underscoring that human involvement remains central.\n \n\n This press release features multimedia. View the full release here:\n \n https://www.businesswire.com/news/home/20260331605670/en/\n \n\n\n\n\n\n The nationwide survey of more than 2,500 consumers also highlighted how quickly AI adoption is accelerating across generations. While 90% of Gen Z respondents reported using AI, usage is also widespread among Millennials, Gen X and Baby Boomers, underscoring how deeply the technology is becoming embedded in everyday life.\n \n\n “What this year’s data makes clear is that Americans are not resisting AI, they're redefining the role they want it to play,” said\n \n\n Ted Paris, Head of Analytics, Intelligence & AI, TD Bank U.S.\n \n\n “They want speed and simplicity, but they still expect people to be accountable for the outcomes. That expectation is shaping how we design and deploy AI across the bank.”\n \n\n\n From Experimentation to Everyday Use: Adoption Accelerates Year Over Year\n \n\n\n Compared to last year’s inaugural AI Insights Report\n \n 1\n \n , Americans today report significantly higher levels of AI usage across daily activities – marking a clear shift f...