Business
The RealReal Invests In Seller Experience, Continues to Deliver Unparalleled Luxury Consignment
RealService, pricing features and data insights empower customers to easily and seamlessly buy and sell luxury SAN FRANCISCO, March 28, 2023 (GLOBE NEWSWIRE)
About this update from The Realreal, Inc.
[{"type":"text","content":"RealService, pricing features and data insights empower customers to easily and seamlessly buy and sell luxury\nSAN FRANCISCO, March 28, 2023 (GLOBE NEWSWIRE) -- Delivering on its commitment to providing an unparalleled consignor experience, The RealReal – the world’s largest online marketplace for authenticated, resale luxury goods – today announced significant enhancements for its seller experience. The RealReal has enhanced its consignment service model, now called RealService, which adds a dedicatedConsignor Concierge team to support sellers during every step in the consignment process. In addition to having an assigned Luxury Manager who helps sellers know what, when and how to sell and the team of experts who authenticate, price, and list every item on behalf of the consignor, the Consignor Concierge team will be the designated point-of-contact who will support and assist customers with any questions regarding the process. New product features such as the Resale Insights Center and The Handbag Pricing Estimator today, putting seller education at the forefront – placing deep data and expertise directly into the hands of its consignors. With more than a decade’s worth of data from 30M+ items sold to date, the Resale Insights Center will help consignors understand how The RealReal prices each item and powers the Handbag Pricing Estimator, which allows customers to get an estimate of what their handbag is worth prior to consigning. “We have exceptionally high standards when it comes to service however in recent years, as we continued to grow rapidly year-over-year, we faced some challenges when it came to delivering this level of service that our customers expect from us,” explains Rati Sahi Levesque, The RealReal’s President and Chief Operating Officer. “By prioritizing, investing in and providing a dedicated concierge team to each and every consignor, we can continue to provide the luxury service that we sought out to deliver. Between their designated team and access to as much rich data and expertise as we can, we’re not only ensuring that confidence that consignors need to sell with us, but we’re giving them the education and opportunity to make even more informed shopping decisions, in both the primary and secondary markets. We’re proud of these recent enhancements and are confident they will make buying and selling with ...