Press release
The Hackett Group’s 2025 CIO Agenda: Gen AI Adoption Surges More Than 5X in One Year
Technology leaders face urgent mandate to scale Gen AI, overcome barriers and drive business value MIAMI--(BUSINESS WIRE)-- The Hackett Group, Inc. (NASDAQ:
About this update from The Hackett Group, Inc.
[{"type":"text","content":"\nTechnology leaders face urgent mandate to scale Gen AI, overcome barriers and drive business value\n\n MIAMI--(BUSINESS WIRE)--\nThe Hackett Group, Inc. (NASDAQ: HCKT), a leading generative artificial intelligence (Gen AI) strategic consultancy and executive advisory firm, today announced the findings of its 2025 Key Issues Study, revealing that 89% of enterprises are actively advancing Gen AI initiatives – a seismic shift from just 16% in the prior year. With customer experience, market expansion and product innovation emerging as the top business objectives for 2025, executives expect Gen AI to play a key role in delivering these priorities.\n\n“Companies have moved from exploration to acceleration in Gen AI,” said Kyle McNabb, principal, Research, The Hackett Group. “They’re no longer asking ‘if’ AI will transform business operations, but ‘how fast’ they can implement it to drive measurable value.” CIOs are leading the charge in scaling AI adoption to redefine performance and unlock competitive advantage.\n\nKey findings: The CIO’s Gen AI mandate for 2025\n\n\nGen AI is a strategic imperative: Over 50% of organizations plan to use Gen AI specifically to improve the customer experience – solidifying its role in business transformation.\n\n\nGen AI is creating tangible business value: Companies report gains in deliverable quality, process and worker productivity, and customer and employee experiences. Some are reporting transformative improvements of 40% or greater in specified areas, underscoring the potential of Gen AI when implemented effectively.\n\n\nBreaking barriers to Gen AI at scale: Most companies are still early in their Gen AI journeys. Many struggle with data quality, process complexity, workforce readiness and setting realistic expectations. Both technology and business leaders will be key to enabling collaboration, establishing a strong foundation, and choosing the right deployment model to scale Gen AI across the enterprise. Approximately 34% of companies are executing Gen AI strategies directly through the chief information officer (CIO), while others are adopting decentralized models that embed Gen AI delivery teams into business functions.\n\n\nGen AI will not wait – neither can CIOs\n\nThe report underscores that while executive sponsorship and investment in Gen AI are strong, the real challenge lies in ex...