Press release
The Hackett Group® Survey Finds AI Momentum Accelerates as Enterprises Reimagine Work
2026 Key Issues Study shows AI driving 25%+ improvements across key customer, employee and productivity outcomes MIAMI--(BUSINESS WIRE)-- The Hackett Group,
About this update from The Hackett Group, Inc.
[{"type":"text","content":"\n2026 Key Issues Study shows AI driving 25%+ improvements across key customer, employee and productivity outcomes\n\n\n MIAMI--(BUSINESS WIRE)--\nThe Hackett Group, Inc. (NASDAQ: HCKT), a leading Gen AI consulting and enterprise digital transformation firm, today announced findings from its 2026 Enterprise Key Issues Study, revealing that enterprises are beginning to realize transformational impact from their artificial intelligence (AI) investments. The research shows that leading organizations are moving beyond incremental AI deployment to reimagine their operating models and driving significant gains across customer and employee experience, risk management and compliance, and business productivity.\n\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260128525082/en/AI investments are paying off: The percentage of organizations reporting transformative levels of value to achieve specific business goals or outcomes is encouraging. A few organizations even report breakthrough quality and productivity gains exceeding 40%. The Hackett Innovation Awards and our work with dozens of organizations on agentic workflows reinforce these findings.\n“What distinguishes these leading organizations is how they are leveraging AI to redesign work,” said Kyle McNabb, principal and Gen AI Executive Advisory program leader at The Hackett Group®. “They are moving beyond historical rules-based automation approaches and leveraging the multiplier effect of AI’s cognitive automation to structurally reshape their operations, workforce, and enterprise performance.”\n\n\nHow leading organizations are translating Gen AI into enterprise impact\n\n\nThe report’s data shows enterprises are advancing AI across a broad range of objectives. While the magnitude of benefits varies, the percentage of organizations reporting 25%+ improvements is significant and signals growing operational maturity. Key findings:\n\n\n\nAI is reshaping the customer experience: 54% of organizations are scaling AI to improve customer satisfaction and experience, and 76% of these see 25% or greater improvement in key metrics. This signals a broader shift in how enterprises are using AI to deepen engagement, personalize interactions and create new value pathways across the customer life cycle.\n\n\n\nRisk and compliance are en...