Press release
The Hackett Group®: Research Shows Gen AI Helps Top HR Teams Drive Engagement, Efficiency and Strategic Impact
Digital World Class® HR organizations operate at 29% lower cost than peers while delivering faster results and stronger business alignment MIAMI--(BUSINESS
About this update from The Hackett Group, Inc.
[{"type":"text","content":"\nDigital World Class® HR organizations operate at 29% lower cost than peers while delivering faster results and stronger business alignment\n\n\n MIAMI--(BUSINESS WIRE)--\nThe Hackett Group, Inc. (NASDAQ: HCKT), a leading generative artificial intelligence (Gen AI) consultancy and executive advisory firm, today released its 2025 Digital World Class® Human Resources (HR) research. It reveals how top-performing HR organizations are redefining excellence.\n\n\nThe report shows that Digital World Class® HR organizations – those achieving top-quartile performance in both business value and operational excellence – are achieving 29% lower cost while supporting three times more employees. This reflects a strategic approach to scaling impact, not doing more with less. These HR leaders are embracing Gen AI and advanced automation to expand the capacity of HR teams, unlock time for higher-value work, and reshape the function into a more agile, insight-driven partner to the business. This trend is about building a better workforce experience to more effectively enable business objectives.\n\n\n“Digital World Class® HR organizations aren’t just managing talent – they’re unlocking the full potential of their people with digital capabilities,” said Jessica Haley, principal and Global Human Resources Executive Advisory practice leader at The Hackett Group®. “These organizations are showing what’s possible when you combine human insight with digital enablement and AI. They are not reducing the function; they are elevating the impact of HR. Amplifying the power of HR to drive stronger business outcomes at scale, fostering resilience, and leading the way in shaping the workplace and the workforce – that is Digital World Class® HR and that is the future.”\n\n\nKey findings: What sets Digital World Class® HR apart\n\n\nThe Hackett Group’s research, which draws from global benchmark studies across hundreds of companies, highlights distinguishing characteristics of top-performing HR organizations:\n\n\n1. They are more integrated with business strategy and engaged with business stakeholders.\n\n\n\n2X more time working directly with line leaders on business-aligned talent plans\n\n\n\n2.4X more likely to be seen as a valued partner by business stakeholders\n\n\n\n57% more roles filled internally, signaling stronger alignment between talent developme...