Press release
The Hackett Group® Finds Major Gains From AI-Driven Procurement Outsourcing Services
Intelligent procurement outsourcing services drive a 46% increase in sourcing efficiency and automation, and a 23% improvement in purchase cost savings and
About this update from The Hackett Group, Inc.
[{"type":"text","content":"\nIntelligent procurement outsourcing services drive a 46% increase in sourcing efficiency and automation, and a 23% improvement in purchase cost savings and cost avoidance\n\n\n MIAMI--(BUSINESS WIRE)--\nThe Hackett Group, Inc. (NASDAQ: HCKT), a leading generative artificial intelligence (Gen AI) consultancy and executive advisory firm, has released its latest Digital World Class® Matrix, focusing on the procurement outsourcing services marketplace. Procurement outsourcing service providers are delivering new capabilities and advanced technologies to help their clients navigate an increasingly volatile, uncertain, and complex global business environment.\n\n\nProcurement organizations are facing enormous internal and external headwinds from increasing workloads, evolving global compliance requirements, governmental policy uncertainty, and increasing expectations from business stakeholders. These forces, coupled with the explosion of new generative and agentic AI solutions, compel procurement executives to take a critical look at their operating model design, strategic partners, and service placement options.\n\n\nThe Procurement Outsourcing Services Digital World Class® Matrix provides an in-depth guide to some of the most notable procurement outsourcing providers, including how the vendor services are aligned to meet the critical needs of procurement, information technology, and global business services leaders. The report evaluated 15 providers for their capabilities and value delivered to clients based on vendor briefings and extensive customer interviews across 16 different criteria.\n\n\nCapability ratings assess a vendor’s capacity to provide procurement outsourcing services across critical operational areas, including procurement data management, intake management, requisition and purchase order (PO) processing, sourcing execution, and invoice processing. It also includes core service capabilities, including the ability to support global complexity, service breadth, infrastructure, quality and compliance, analytics, and enabling technologies.\n\n\nValue realization ratings assess a vendor’s impact to key metrics covering transition and migration services, transformation capabilities, automation and efficiency, service experience, service value, and overall satisfaction and business value to the organization.\n\n\nIn this...