Business
TELUS and RingCentral Expand Business Connect With AI-Powered Features for Canadian Businesses
Advanced conversational AI and intelligent automation capabilities transform business communicati...
About this update from Telus Corporation
[{"type":"text","content":"TELUS and RingCentral Expand Business Connect With AI-Powered Features for Canadian Businesses\n\n\n .bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }\n.bwuline { text-decoration: underline }\n \n\n\n\n\n Advanced conversational AI and intelligent automation capabilities transform business communications across Canada\n \n\n\n\n\n TELUS (NYSE: TU), a world-leading technology company, and\n \n RingCentral, Inc.\n \n (NYSE: RNG), a global leader in AI-powered business communications, today announced they are expanding their partnership to bring advanced AI capabilities to TELUS Business Connect, a comprehensive cloud-based communication platform. With new AI capabilities that span both customer engagement and employee productivity, the platform will deliver intelligent automation that helps businesses work smarter and serve customers better.\n \n\n This press release features multimedia. View the full release here:\n \n https://www.businesswire.com/news/home/20260127575609/en/\n \n\n\n \"Businesses are looking for technology that works as hard as they do,\" said Katherine Emberly, Senior Vice-president & President, Small and Medium Business, TELUS. \"By integrating RingCentral’s advanced AI capabilities into Business Connect, we’re giving our customers a competitive edge, elevating every customer interaction while freeing up their teams to focus on growing their business and serving their customers.\"\n \n\n Business Connect replaces traditional phone systems with a cloud-based business phone system that transforms how businesses connect and collaborate by bringing calls, messages, and meetings together on one unified platform.\n \n\n As businesses navigate increasing customer expectations and competitive pressures, AI-powered communications have become business-critical. The expanded Business Connect platform addresses this shift with AI features specifically designed for the realities of businesses, such as automating routine tasks, enhancing customer interactions, and delivering actionable insights without requiring technical expertise.\n \n\n\n Business Connect’s AI-powered capabilities from RingCentral include:\n \n\n\n\n\n AI Assistant (RingCentral AVA):\n \n Provides real-time assistance across interactions, turning every live conversation into acti...