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NelsonHall Names TELUS Digital a Leader in its 2025 NEAT Evaluation for Customer Experience Services Transformation
The company was named a Leader in all four CX transformation segments assessed: overall capabilit...
About this update from Telus Corporation
[{"type":"text","content":"NelsonHall Names TELUS Digital a Leader in its 2025 NEAT Evaluation for Customer Experience Services Transformation\n\n\n .bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }\n \n\n\n\n\n The company was named a Leader in all four CX transformation segments assessed: overall capabilities, customer experience improvement, cost optimization, and revenue generation\n \n\n\n\n\n\n TELUS Digital\n \n , the global technology division of TELUS Corporation (TSX: T, NYSE: TU) specializing in digital customer experiences (CX) and future-focused digital transformations, has been named a Leader in the\n \n 2025 NelsonHall NEAT Evaluation for CX Services Transformation\n \n across the Overall Capabilities, CX Improvement, Cost Optimization and Revenue Generation evaluation categories. This is the analyst firm’s highest designated ranking, reflecting TELUS Digital’s ability to consistently drive operational efficiency and revenue growth for clients while positioning them for long-term success through advanced and scalable artificial intelligence (AI) in the contact center and beyond.\n \n\n This press release features multimedia. View the full release here:\n \n https://www.businesswire.com/news/home/20251209198225/en/\n \n\n\n\n\n TELUS Digital has been named a Leader in the 2025 NelsonHall NEAT Evaluation for CX Services Transformation across the Overall Capabilities, CX Improvement, Cost Optimization and Revenue Generation evaluation categories.\n \n\n\n “The main lever for every CX transformation journey today is converting AI deployments into business outcomes,” said Ivan Kotzev, Lead CX Analyst, NelsonHall. “TELUS Digital’s\n \n Fuel iX™ platform\n \n and its mature AI enablement practice are empowering organizations with operational, agent, and customer augmentations addressing target needs for AI-driven engagement, asynchronous communication and digital innovation.”\n \n\n The NelsonHall NEAT report highlighted strengths across TELUS Digital’s portfolio, including its:\n \n\n\n\n Dedicated generative AI (GenAI) and agentic AI development platform,\n \n Fuel iX, powers CX applications across operational, agent and customer augmentation\n \n\n\n Strong\n \n\n\n Trust & Safety practice\n \n\n\n\n with specialized domain expe...