Business
Vonage Recognized in the Gartner® Magic Quadrant™ for Contact Center as a Service
Vonage, a part of Ericsson (NASDAQ: ERIC) today announced it has been recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS). Named a Niche Player, Vonage believes this recognition highlights how the company helps companies increase agent productivity and deliver more personalized customer experiences with its innovative AI-powered technologies.
About this update from Telefonaktiebolaget Lm Ericsson Class A
[{"type":"text","content":"Agents elevate customer engagement with Vonage AI-powered Contact Center as a Service solutions; integrations with leading Customer Relationship Management (CRM) systems to boost agent productivity.","length":198,"tagName":"p","attribs":{}},{"type":"text","content":"HOLMDEL, N.J., Sept. 18, 2025 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ: ERIC) today announced it has been recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS). Named a Niche Player, Vonage believes this recognition highlights how the company helps companies increase agent productivity and deliver more personalized customer experiences with its innovative AI-powered technologies.","length":431,"tagName":"p"},{"type":"image","alt":"New Vonage logo (PRNewsfoto/Vonage)","displaySize":"","headline":null,"caption":"New Vonage logo (PRNewsfoto/Vonage)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":160,"url":"https://media.zenfs.com/en/prnewswire.com/d6ebeafb744aa74df203fc36f91fa9a5"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/bG1.BveGyIJY6ECV2Vc5aA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTI4MjtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/d6ebeafb744aa74df203fc36f91fa9a5","width":400,"height":160},"resize_sm":{"url":"https://s.yimg.com/ny/api/res/1.2/pfTvkGtQ95b75QzO22C1hw--/YXBwaWQ9aGlnaGxhbmRlcjt3PTY0MDtoPTI1NjtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/d6ebeafb744aa74df203fc36f91fa9a5","width":400,"height":160}},"href":"https://mma.prnewswire.com/media/1019801/Vonage_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"Vonage's CCaaS solution, Vonage Contact Center (VCC), provides businesses of all sizes with a unified platform to deliver a superior customer experience, with particular strengths in small- and mid-market deployments. Its AI-powered tools together with its integrations with leading CRM systems, means VCC simplifies workflows and enhances customer experiences. VCC provides deep, native integration with Salesforce, and also seamlessly integrates with ServiceNow, and many other CRM systems.","length":496,"tagName":"p"},{"type":"text","content":"Reggie Scales, President and Head of Applications at Vonage, commented on the recognition: "We believe being named in the Gartner Magic Quadrant for CCaaS is a testament to our team&...