Business
Vonage Recognized by Metrigy MetriStar for Standout Contact Center and CPaaS Solutions
Vonage, a part of Ericsson (NASDAQ: ERIC), announced today that it has been recognized twice by Metrigy with a MetriStar Top Provider Award for Contact Center as a Service (CCaaS) and the Top Customer Sentiment Award for Communications Platform as a Service (CPaaS). These awards, based on customer sentiment ratings and measurable enterprise value, showcase how Vonage is helping businesses succeed and achieve success with technology.
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[{"type":"text","content":"Dual awards highlight Vonage's commitment to excellence in customer success and breakthrough innovation","length":107,"tagName":"p","attribs":{}},{"type":"text","content":"HOLMDEL, N.J., Nov. 13, 2025 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ: ERIC), announced today that it has been recognized twice by Metrigy with a MetriStar Top Provider Award for Contact Center as a Service (CCaaS) and the Top Customer Sentiment Award for Communications Platform as a Service (CPaaS). These awards, based on customer sentiment ratings and measurable enterprise value, showcase how Vonage is helping businesses succeed and achieve success with technology.","length":486,"tagName":"p"},{"type":"image","alt":"New Vonage logo (PRNewsfoto/Vonage)","displaySize":"","headline":null,"caption":"New Vonage logo (PRNewsfoto/Vonage)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":160,"url":"https://media.zenfs.com/en/prnewswire.com/d6ebeafb744aa74df203fc36f91fa9a5"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/bG1.BveGyIJY6ECV2Vc5aA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTI4MjtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/d6ebeafb744aa74df203fc36f91fa9a5","width":400,"height":160},"resize_sm":{"url":"https://s.yimg.com/ny/api/res/1.2/pfTvkGtQ95b75QzO22C1hw--/YXBwaWQ9aGlnaGxhbmRlcjt3PTY0MDtoPTI1NjtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/d6ebeafb744aa74df203fc36f91fa9a5","width":400,"height":160}},"href":"https://mma.prnewswire.com/media/1019801/Vonage_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":""Vonage has set itself apart with solutions that receive above-average customer ratings for all measured categories in CCaaS and CPaaS. In fact, it earned the highest overall score for CCaaS and second highest for CPaaS," said Robin Gareiss, CEO & Principal Analyst at Metrigy. "Additionally, Vonage delivers significant business impact for CCaaS, as our customer research shows. By excelling in measurable outcomes, like a first contact resolution rate of over 68% in CCaaS, Vonage has proven its ability to empower businesses to thrive in a highly competitive market."","length":594,"tagName":"p"},{"type":"text","content":"Vonage Contact Center (VCC) stood out for streamlining customer interactions, earning an above-average customer satisfaction ...