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TeamViewer Brings DEX Capabilities to Thrive's Managed Services Platform
TeamViewer, a global leader in digital workplace solutions, today announced a new partnership with Thrive, one of the top managed service providers in the US with a growing global presence. The collaboration brings TeamViewer's Digital Employee Experience (DEX) capabilities into Thrive's NextGen managed services platform, adding deeper insight and automation across its ServiceNow environment.
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[{"type":"text","content":"GÖPPINGEN, Germany, Jan. 28, 2026 /PRNewswire/ -- TeamViewer, a global leader in digital workplace solutions, today announced a new partnership with Thrive, one of the top managed service providers in the US with a growing global presence. The collaboration brings TeamViewer's Digital Employee Experience (DEX) capabilities into Thrive's NextGen managed services platform, adding deeper insight and automation across its ServiceNow environment.","length":463,"tagName":"p"},{"type":"image","alt":"TeamViewer Logo (PRNewsfoto/TeamViewer)","displaySize":"","headline":null,"caption":"TeamViewer Logo (PRNewsfoto/TeamViewer)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":54,"url":"https://media.zenfs.com/en/cnwgroup.com/487a693d8296061e3be5f5008e5b7b98"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/MYSFz_qxS5z72SmbC0WIhw--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTk1O2NmPXdlYnA-/https://media.zenfs.com/en/cnwgroup.com/487a693d8296061e3be5f5008e5b7b98","width":400,"height":54}},"href":"https://mma.prnewswire.com/media/2639323/TeamViewer_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"Thrive's platform is designed to give customers clear operational visibility while reducing complexity across modern IT environments. Built on ServiceNow, it combines automation, AI, security operations, and network operations into a single, scalable foundation. By integrating TeamViewer DEX, Thrive strengthens its ability to identify emerging issues earlier and take action before they impact end users—reducing avoidable support demand and improving overall service quality.","length":482,"tagName":"p"},{"type":"text","content":"This integration addresses a core challenge for managed service providers: moving away from reactive support models toward continuous optimization. With deeper insight into endpoint performance and employee experience, Thrive can introduce advanced automation and remediation directly into its ServiceNow workflows, helping customers run more stable, efficient, and predictable IT environments.","length":394,"tagName":"p"},{"type":"text","content":""Our work with Thrive is rooted in a relentless focus on the customer and their real operational challenges," said Oliver Steil, CEO at TeamViewer. "Our teams worked closely together to connect a...