Business
TaskUs Named In The 2023 Gartner® Market Guide for Customer Service and Support BPO Providers
NEW BRAUNFELS, Texas, May 23, 2023 (GLOBE NEWSWIRE) -- TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation
About this update from Taskus, Inc.
[{"type":"text","content":"NEW BRAUNFELS, Texas, May 23, 2023 (GLOBE NEWSWIRE) -- TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced its inclusion in the 2023 Gartner Market Guide for Customer Service and Support BPO Providers. The Gartner report states, “The customer service and support BPO market will evolve beyond a primary focus on containing costs by increasing attention on solutions that will deliver enhanced CX, automation, value-added services, scalability and innovative ways of addressing client needs.” Given the evolving landscape, the Gartner report presents these key recommendations: Manage customer preferences and reduce resolution cost by partnering with a customer service and support BPO vendor that optimizes live assist operations through augmentation and recognizes the importance of increasing deployment of effective digital channel solutions.Minimize the impact of a tight labor market and high attrition by ensuring your BPO partner offers an adaptive working model and flexible resourcing.Achieve key business and customer objectives by selecting partners that prioritize and improve CX and employee experience (EX). Proactively foster the exchange of innovative ideas to improve operations. “We are proud to be included in the Gartner Market Guide for Customer Service and Support BPO Providers,” said TaskUs Co-Founder and CEO, Bryce Maddock. “We believe that the recognition reflects our ability to achieve client objectives in the current environment by driving efficiency through automation and process design and improving the overall customer experience.” “Key to our success is our focus on combining talent and technology to deliver the best possible customer outcomes,” continued Maddock. “Our talented teammates are a vital part of our customer service solutions, and technology will increasingly enhance their efficiency and expertise in both live and digital channels.” Gartner subscribers can view the report at Gartner®, Market Guide for Customer Service and Support BPO Providers, March 2023. To read what clients are saying about their overall experience with TaskUs Customer Service BPO Services, click the Gartner reviews page here. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliat...