Business
TaskUs Accelerates Agentic AI-Powered Customer Experience with Strategic Partnerships with Decagon and Regal
NEW BRAUNFELS, Texas--(BUSINESS WIRE)-- TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer
About this update from Taskus, Inc.
[{"type":"text","content":" NEW BRAUNFELS, Texas--(BUSINESS WIRE)--\nTaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced strategic partnerships with Decagon and Regal. Together with these two elite agentic AI platform companies, TaskUs will aim to further transform customer support through intelligent automation.\n\nThe partnerships with Decagon and Regal augments TaskUs' recently announced agentic AI consulting practice, a set of business services and expertise that help companies seamlessly integrate advanced AI technologies into their customer experience operations.\n\nAgentic AI builds on the rapid progress of generative AI to allow the technology to autonomously complete tasks, particularly in customer support and business processes. In the rush to apply agentic AI, many companies must now rethink how they typically operate. Expertise around where to use the new technology and how to start, scale, secure, and blend it with human interaction is as important as selecting the right platform.\n\n“Agentic AI from Decagon and Regal should enable us to reduce the cost of customer support by 25-50% while significantly improving quality,” says Bryce Maddock, CEO, TaskUs. “Our AI deployment specialists will apply agentic AI upfront to automate many simple, repetitive customer service functions. We’ll then provide human support from our talented experts. This hybrid model is the future of customer support.”\n\nComprehensive AI Transformation\n\nTaskUs will tap the Decagon and Regal platforms to apply agentic AI across digital and voice channels, using its deep knowledge of a client’s workflows, training materials, and business processes to train agentic AI models and integrate them into a company’s operations — all in service of the ultimate customer experience.\n\n“This isn’t just about implementing technology,” says Joe Anderson, leader of TaskUs’ Agentic AI Consulting practice. “We're guiding our clients through a comprehensive AI transformation. We understand our clients’ values, ecosystems, operations, nuances — even their quirks. When you’ve been working with a client for years, you get to know them extremely well. And that’s critical for applying agentic AI successfully.”\n\n“We see lots of fancy chatbot demos riding the AI hype,” ...