Press release
T-Mobile & Metro by T-Mobile Nab J.D. Power’s Top Spots for Wireless Customer Care
T-Mobile earns a record-breaking highest score (again) from J.D. Power for Full-Service Wireless Customer Care, marking the 19th time the Un-carrier has
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[{"type":"text","content":"\nT-Mobile earns a record-breaking highest score (again) from J.D. Power for Full-Service Wireless Customer Care, marking the 19th time the Un-carrier has snagged the top spot. And, Metro by T-Mobile grabs the top spot among Non-Contract Full-Service providers.\n\n\n\nWhat’s the news: T-Mobile has set another record high score in J.D. Power’s U.S. Wireless Customer Care Full-Service Performance Study. This is the 19th time the Un-carrier has ranked highest among full-service providers and the third time in a row to set a new record-breaking score. And Metro by T-Mobile grabbed the top spot for non-contract providers.\n\n\nWhy it matters: Since launching Team of Experts, T-Mobile continues to set record score after record score for customer care satisfaction.\n\n\nWho it’s for: Anyone who thinks customer experience matters.\n\n\n\n \n\n BELLEVUE, Wash.--(BUSINESS WIRE)--\nNew decade, still crushing it. J.D. Power today announced that T-Mobile (NASDAQ: TMUS) has received a record-breaking highest score in the J.D. Power 2020 U.S. Wireless Customer Care Full-Service Performance Study—Volume 1, again. This marks the 19th time T-Mobile has ranked highest among full-service providers — more than anyone in the history of the study! And Metro by T-Mobile claimed the top spot, placing first in the J.D. Power 2020 U.S. Wireless Customer Care Non-Contract Performance Study — Volume 1 among Full-Service wireless providers.\n\n\n“We launched Team of Experts in August 2018, and we’ve taken the top J.D. Power Wireless Customer Care spot every single time since — that’s no coincidence, it’s just proof that our game-changing customer-first model WORKS,” said John Legere, CEO of T-Mobile. “Team of Experts completely revolutionized Care, giving customers access to real humans, 24/7 … no bots, no bouncing, no BS. We’re the only ones doing customer care this way — the right way — and it’s no surprise we continue to outscore the competition over and over again!”\n\n\nT-Mobile scored an 848 in the Study, that’s 43 points higher than the wireless industry average. And, the Un-carrier earned top scores in both Assisted Care and Unassisted Care, demonstrating T-Mobile customers are the most satisfied in wireless no matter how they prefer to reach their T-Mobile Care team… calling, texting, going online or heading to a store.\n\n\n“This incredible Care te...