Press release
Dialpad and T-Mobile Elevate Business Communications with Launch of Ai Recaps and Partnership Extension
T-Mobile and Dialpad continue to bring together the power of T-Mobile's 5G network and Dialpad's cutting-edge AI-enabled solutions. SAN FRANCISCO & BELLEVUE,
About this update from T-mobile Us, Inc.
[{"type":"text","content":"\nT-Mobile and Dialpad continue to bring together the power of T-Mobile's 5G network and Dialpad's cutting-edge AI-enabled solutions.\n\n\n SAN FRANCISCO & BELLEVUE, Wash.--(BUSINESS WIRE)--\nDialpad, Inc., the leading Ai-Powered Customer Intelligence Platform, in partnership with T-Mobile (NASDAQ: TMUS), announced today the general release of Ai Recaps and a three-year extension of the exclusive partnership between the two companies.\n\n\nCommunication solutions are vital for any business — but they can be a real pain. Legacy PBX phone systems can be expensive and difficult to implement. And even though reliability is key, businesses can still deal with dropped calls and laggy video. In a digital-first world with AI and 5G, communication solutions should be a breeze, not a burden. They should help businesses communicate better, close more deals and ultimately increase revenue!\n\n\nThat’s where T-Mobile and Dialpad come in. Starting today, Dialpad and Dialpad from T-Mobile business customers using Dialpad get new AI-enabled features, including Ai Recaps — delivered with 100% uptime service level agreements (SLAs) — on America’s most awarded 5G network. Ai Recaps is developed on Dialpad's proprietary DialpadGPT— a large language model (LLM) specifically designed for business conversations. Ai Recaps leverages over six billion minutes of Dialpad’s proprietary conversational data to provide precise, customized insights. This launch is a game-changer for business communication, all thanks to Dialpad's advanced technology teaming up with T-Mobile, America's largest and fastest 5G network.\n\n\nSince announcing their strategic partnership in 2021, Dialpad and T-Mobile have been exploring new technologies to help customers transform their businesses with cutting-edge communication solutions. That's why, in addition to partnering on AI innovation, Dialpad is part of T-Mobile’s unique 5G Network Slicing Beta, which is aimed at significantly improving video calling experiences.\n\n\n\"Ai Recaps isn't just a feature; it's a step toward making AI a tangible reality for businesses and the modern workforce,\" said Craig Walker, CEO & Founder of Dialpad. \"It revolutionizes professional interactions, ensuring that every critical insight is captured with actionable summaries on every call and meeting. This collaboration is a clear indication o...