Business
Supercharging employee productivity; building a foundation to scale
Supercharging employee productivity; building a foundation to scale Canada NewsWire ...
About this update from Sun Life Financial Inc.
[{"type":"text","content":"Supercharging employee productivity; building a foundation to scale\n\n\n\n Supercharging employee productivity; building a foundation to scale\n \n\n /* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n.prntac{\nTEXT-ALIGN: CENTER\n}\n \n\n\n\n\n\n Canada NewsWire\n \n\n\n\n\n\n Sun Life's GenAI agent, Iris, earns 2025 innovation honour\n \n\n\n\n\n\n I\n \n\n ris is a transformative application of GenAI and Agentic AI technology that directly impacts employee productivity while creating a foundation for Sun Life to scale future Client-facing innovations.\n \n\n\n\n Projected annual savings of over 24,000 hours for both employees and agents combined.\n \n\n\n\n\n\n TORONTO\n \n\n ,\n \n\n Aug. 12, 2025\n \n\n /CNW/ - For the second consecutive year, Sun Life Financial Inc. (TSX: SLF) (NYSE: SLF) has been named a 2025 CIO Awards Canada winner, this year for its internally developed GenAI-powered agent, Iris. The CIO Awards Canada celebrate Canadian organizations and the teams within them that are using IT in innovative ways to deliver business value.\n \n\n Sun Life's internal virtual agent, Iris, uses GenAI and Agentic AI to improve employee productivity and service desk efficiency. Iris is a secure service desk assistant that delivers instant, conversational responses to common inquiries such as password resets, software requests, and ticket status updates. Integrated into Sun Life's existing systems, service desk workflows and knowledge base, Iris creates a seamless and secure self-service option for employees while freeing up service desk agents' time to focus on more complex cases allowing employees to return to their priorities more quickly. The result: significant time savings, enhanced productivity, improved satisfaction, and a scalable model for future Client-facing AI innovations.\n \n\n\n Productivity by the numbers\n \n\n\n\n Iris has dramatically reduced average service desk resolution time by 83%, resolving over 80% of employee questions in under two minutes.\n \n\n More than 9,000 password resets have been completed over the past year. The current success rate is 82%.\n \n\n...