Business
Aramex Partners with Sprinklr to Elevate Customer Experience Across More than 65 Countries
NEW YORK, May 13, 2025--Aramex and Sprinklr are partnering to revolutionize digital customer experience for Aramex customers across more than 65 countries.
About this update from Sprinklr, Inc.
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":1247,"height":374,"url":"https://media.zenfs.com/en/business-wire.com/43423a2c73362dccbee90d4b3a67f6be"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/sxsXZ53qbAyUS4igKCzrPw--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTI4ODtjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/43423a2c73362dccbee90d4b3a67f6be","width":960,"height":288},"lightbox":{"url":"https://s.yimg.com/ny/api/res/1.2/YOFMEmCWh7Mv6Zw1o3j4cA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTI0MDA7aD03MjA7Y2Y9d2VicA--/https://media.zenfs.com/en/business-wire.com/43423a2c73362dccbee90d4b3a67f6be","width":1200,"height":360}},"lazy":false},{"type":"text","content":"NEW YORK, May 13, 2025--(BUSINESS WIRE)--Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an expanded partnership with Aramex, a global leader in logistics and transportation. Aramex and Sprinklr are partnering to revolutionize digital customer experience for Aramex customers across more than 65 countries. This collaboration marks a significant step in Aramex’s commitment to delivering seamless, AI-driven customer interactions at scale, through leveraging Sprinklr’s Case Management, Sprinklr Voice, and Conversational AI.","length":593,"tagName":"p"},{"type":"text","content":"Since 2022, Aramex has modernized its customer experience with Sprinklr Service by leveraging AI-driven automation and a WhatsApp integration to enhance efficiency, improve last-mile delivery and provide always-on customer support at scale. In doing so, Aramex ensures delivering world class customer experience with AI-powered contact center as a service (CCaaS) and 24/7 customer care.","length":387,"tagName":"p"},{"type":"text","content":"Francoise Russo, Chief Digital and Technology Officer at Aramex, said: "Aramex is deeply committed to customer-centric innovation, as seen with our smart lockers, automated AI-powered robotic sorting system, autonomous delivery robots, and electric vehicles. As e-commerce reshapes customer expectations, the need for instant, personalized service across digital channels has never been greater. We are evolving beyond legacy systems to embrace AI-driven customer engagement. As a key partner in this transformation, Sprinklr is ...