Business
SoundHound and White Castle Commit to Expand Successful Drive-Thru AI Partnership
Fast-food chain continues its investment in AI-fueled technology; plans to roll out SoundHound’s voice AI drive-thru service to over 100 lanes by the end of
About this update from Soundhound Ai, Inc.
[{"type":"text","content":"\nFast-food chain continues its investment in AI-fueled technology; plans to roll out SoundHound’s voice AI drive-thru service to over 100 lanes by the end of 2024\n\n\n SANTA CLARA, Calif.--(BUSINESS WIRE)--\nSoundHound AI, Inc. (Nasdaq: SOUN) (“SoundHound”), a global leader in voice artificial intelligence, and White Castle, America’s first fast-food hamburger chain, today announced a first-of-its-kind expansion of their partnership to deliver a superior voice AI-enabled drive-thru experience to restaurant customers across multiple locations nationwide.\n\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230802921803/en/White Castle plans to roll out SoundHound’s voice AI drive-thru service to over 100 lanes by the end of 2024 (Graphic: Business Wire)\nIn the first phase of its partnership, SoundHound’s technology powered voice AI ordering technology at select White Castle drive-thrus. This new agreement between the two companies will grow that coverage to over 100 of White Castle’s US drive-thru lanes by the end of 2024 – many of which will run 24/7.\n\n\nUnlike other available options, SoundHound’s technology is based on complete end-to-end AI, and is not a human-assisted system. That means it relies entirely upon intelligent automation to deliver a fast, accurate, scalable, and consistent service right across locations and channels (including kiosk, phone, and other devices).\n\n\nSoundHound and White Castle’s next big step marks a commitment to take sophisticated drive-thru AI to broad implementation based on years of proven results. These include:\n\n\n\n90% order completion rates that exceed previous staff-based benchmarks\n\n\n\nAverage order taken and processed in just over 60 seconds\n\n\n\nConsistent, reliable, and “always on” performance\n\n\n\nScalable and repeatable infrastructure\n\n\n\n“White Castle is committed to investing in the best available technology to create welcoming and enjoyable drive-thru experiences for our customers,” said Mike Guinan, Vice President, Operations Services for White Castle. “Our partnership with SoundHound has allowed us to be first movers in this space and we’re excited to do even more to satisfy cravers everywhere. Working together, we’ll be able to deliver the drive-thru experience of tomorrow today.”\n\n\nAn upcoming st...