Business
SoundHound AI Supports Church’s Texas Chicken® to Power Voice AI Ordering at the Drive-Thru
Popular Chicken Chain Pilots SoundHound’s Award-Winning Voice AI Ordering System at the Drive-Thru to Streamline Orders, Reduce Wait Times, and Empower Staff
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[{"type":"text","content":"\nPopular Chicken Chain Pilots SoundHound’s Award-Winning Voice AI Ordering System at the Drive-Thru to Streamline Orders, Reduce Wait Times, and Empower Staff\n\n\n SANTA CLARA, Calif.--(BUSINESS WIRE)--\nSoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced details of a deal with Church’s Texas Chicken®, one of the largest quick-service chicken restaurant chains in the world, to provide the global chain with a voice AI-powered drive-thru ordering solution.\n\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241211684472/en/SoundHound AI today announced details of a deal with Church’s Texas Chicken®, one of the largest quick-service chicken restaurant chains in the world. (Photo: Business Wire)\nChurch’s Texas Chicken drive-thru guests will have the option to place their order using SoundHound AI’s Dynamic Drive-Thru solution. This breakthrough AI voice platform offers instant, continuous audiovisual feedback in response to verbal commands, allowing guests the ability to communicate their order as if they were talking to a human. The system is designed to ignore off-topic speech to increase the accuracy of order placement.\n\n\n“At Church’s, our guests’ experience is extremely important to us and we are always looking for innovative ways to help improve service and the overall guest engagement,” said Ahnaf Ali, Chief Information Officer of Church’s Texas Chicken. “SoundHound’s AI technology will enable us to process orders faster with greater efficiency, reduce wait times and streamline team workflows.”\n\n\nSoundHound’s voice AI technology enhances drive-thru efficiency by promptly greeting customers, quickly taking orders, visually confirming requests, and listing options to speed up transactions. Dynamic Drive-Thru also increases the order throughput potential by allowing the restaurant crew to focus on fulfilling orders through the pickup window – with up to 90% of orders completed without human intervention. If customers would prefer to speak with a member of staff, they will still have that option.\n\n\n“Integrating our technology into Church’s Texas Chicken restaurants marks a significant milestone in drive-thru innovation,” said James Hom, Chief Product Officer at SoundHound AI. “With Dynamic Drive-Thru, consumers...