Business
SoundHound AI Launches Fully Automated Smart Answering Service That Lets Any Business Handle Customer Service Calls With Voice AI
Forthcoming self-service portal will enable businesses to go live in minutes with no hefty upfront costs or lengthy development cycles Uses SoundHound’s
About this update from Soundhound Ai, Inc.
[{"type":"text","content":"\nForthcoming self-service portal will enable businesses to go live in minutes with no hefty upfront costs or lengthy development cycles\n\n\n\nUses SoundHound’s proprietary advanced voice technology with Generative AI to answer customer questions with business-specific responses\n\n\n\nAnswers 100% of inbound calls, including multiple at once\n\n\n\nCost effective end-to-end product with fast onboarding, saving merchants valuable time and money\n\n\n\n SANTA CLARA, Calif.--(BUSINESS WIRE)--\nSoundHound AI, Inc. (Nasdaq: SOUN) (“SoundHound”), a global leader in voice artificial intelligence, today announced that its fully-automated Smart Answering service will now put the most powerful AI in the world in the hands of any business. The subscription service uses SoundHound’s best-in-class voice AI, combining software engineering and Generative AI to handle inbound customer calls instantly and accurately.\n\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230810858630/en/SoundHound Smart Answering answers 100% of inbound calls, including multiple at once (Graphic: Business Wire)\nSmart Answering extends SoundHound’s popular customer service offering to enable businesses in any industry to set up a fully-automated, AI-driven call answering service within minutes at a reasonable cost. Using Generative AI, the Smart Answering system seamlessly reads and integrates company website information in order to update its AI Knowledge Base. It then uses SoundHound’s advanced speech recognition and natural language understanding to give tailored, conversational responses to customer phone queries.\n\n\nThanks to SoundHound’s sophisticated conversational AI, Smart Answering is capable of dealing with queries just as well as – or even better than – an employee juggling multiple tasks. The service can also handle many calls at once, is available 24/7, and provides convenient SMS responses in addition to verbal answers.\n\n\nSoundHound Smart Answering is designed to help businesses optimize human labor by relieving employees of the burden of answering calls so they can focus on more business-critical tasks. The service also helps businesses cater to the evolving preferences of consumers, who increasingly prefer customer service to be automated across channels.\n\n\nSmart Answering curren...