Business
SoundHound AI Announces New Employee Assist Voice AI Product for Restaurants
SoundHound’s Employee Assist uses advanced voice technology to coach in-store employees through actions and provide fast answers to critical questions SANTA
About this update from Soundhound Ai, Inc.
[{"type":"text","content":"\nSoundHound’s Employee Assist uses advanced voice technology to coach in-store employees through actions and provide fast answers to critical questions\n\n\n SANTA CLARA, Calif.--(BUSINESS WIRE)--\nSoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced that it is now offering Employee Assist, a new state-of-the-art conversational AI product that supports restaurant employees by allowing them to instantly learn critical information about food, tasks, and other operations without having to reach for a manual or distract another busy member of staff.\n\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20231116512385/en/Easily accessible via a headset or tablet, Employee Assist uses SoundHound’s voice AI with generative AI capabilities to learn instruction manuals, ingredient and allergen information, and more. (Graphic: Business Wire)\nEmployee Assist is a category-defining voice AI technology that enables restaurant employees from both the front and back-of-house to ask a custom-trained voice assistant critical questions – and get immediate responses – completely hands-free.\n\n\nEasily accessible via a headset or tablet, this groundbreaking product uses SoundHound’s voice AI with generative AI capabilities to learn and understand instruction manuals, ingredient and allergen information, and more. It then relays this knowledge directly to employees via their headsets as part of a fluid two-way conversation, with the system able to answer any question (and follow-up questions). It’s like having an expert in the ear of every employee!\n\n\nIn a world of labor shortages and employee churn, this new automation tool helps restaurant workers access the information they need instantly – even if they’re new on the job.\n\n\nEmployee Assist requests may include:\n\n\n\nInformation about food and drink items – including ingredients, allergens, and coaching on preparation\n\n\n\nBusiness FAQs – like opening hours, holiday closures, baby changing or disabled facilities\n\n\n\nUpdates on the managers log and important daily tasks to be completed\n\n\n\nEmployee Assist helps restaurant operators reduce the natural friction that comes with inexperienced and multitasking employees trying to complete orders. Now they can be coached step-by-ste...