Launch of SoundHound Dynamic Interaction Marks Groundbreaking New Era for Human-Computer Interaction

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[{"type":"text","content":"\nVoice AI category leader unveils new approach, reimagines speech technology for customer service and restaurant use cases\n\n SANTA CLARA, Calif.--(BUSINESS WIRE)--\nSoundHound AI, Inc. (Nasdaq: SOUN) (“SoundHound”), a global leader in voice artificial intelligence, today introduced Dynamic Interaction™, a category-level breakthrough in conversational AI that raises the bar for human-computer interaction by not only recognizing and understanding speech, but also responding and acting in real-time.\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221117005459/en/Dynamic Interaction is a category-level breakthrough in conversational AI (Photo: Business Wire)\nWATCH: Dynamic Interaction Restaurant Food Ordering Demo\n\nWhere existing voice technology requires wake words and relies on turn-taking with awkward pauses to process requests, Dynamic Interaction uses the twin technologies of fragment parsing – which breaks speech down to partial-utterances and processes them in real-time – and full-duplex audio-visual integration to create an instantaneous, next-generation experience.\n\nIn customer service settings, like ordering food at a restaurant, this means that users won’t have to speak in a slow or unnatural way in order to be understood. They can communicate just as if they were talking to a human, receive instant responses, and customize and edit a food order “live” as they go.\n\nDynamic Interaction:\n\n\nInstantly follows and captures fluent speech in real-time – no awkward pauses or “turn-taking” as with some other assistants.\n\n\nCompletely ignores off-topic speech – only responding to domain-specific topics, like the items on a menu.\n\n\nMultimodal, continuous feedback confirms requests via audio and visuals “live” as the customer engages with a device or service – gives firm reassurance that an order or request has been understood accurately\n\n\nAllows users to change, adapt, and delete requests in real-time – food orders can be customized and changed using natural human speech\n\n\nMakes proactive suggestions to the user based on a real-time interpretation of the user's speech – like a dessert menu popping up onscreen when a customer says “for dessert I’ll have…”\n\n\nUsers can input information via voice and touch interface interchangeably and simultaneous...

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