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Sinch Named a leader in the 2026 Gartner® Magic Quadrant™ for Communications Platform as a Service
Sinch AB (publ) today announced it has been named a leader in the 2026 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the fourth consecutive year.
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[{"type":"text","content":"STOCKHOLM, May 20, 2026 /PRNewswire/ -- Sinch AB (publ) today announced it has been named a leader in the 2026 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the fourth consecutive year.","length":217,"tagName":"p"},{"type":"text","content":"The recognition comes at an inflection point for enterprise communications. The 2026 Gartner Magic Quadrant for CPaaS projects that by 2029, 85% of global enterprises will require AI-based security capabilities within their CPaaS toolsets, up from 40% in 2025, reflecting the growing demand for platforms that combine intelligent communications with embedded trust and fraud prevention.","length":386,"tagName":"p"},{"type":"text","content":""As AI moves into production, enterprises need communications infrastructure that can support autonomous, real-time interactions across channels at global scale," said Laurinda Pang, CEO at Sinch. "Our focus has been on building the infrastructure layer that combines carrier-grade reliability with AI-native capabilities so businesses can operationalize intelligent customer communications with confidence."","length":428,"tagName":"p","attribs":{}},{"type":"text","content":"For Sinch, the recognition reflects the investments it has made across three areas central to enterprise communications: a partner ecosystem of more than 1,000 active partners and 500+ integrations spanning Salesforce, Microsoft, SAP, Adobe, and AI-native platforms; advanced AI and ML-driven fraud controls, including identity verification capabilities accessible via MCP for use directly within autonomous agent workflows; and a global carrier network of 600+ direct connections across North America, EMEA, LATAM, and APAC (including India), with regional and vertical-specific support across financial services, retail, healthcare, technology and telecom.","length":658,"tagName":"p"},{"type":"text","content":"With close to one trillion customer interactions processed annually across 190+ countries, Sinch has built the scale, trust infrastructure, and partner ecosystem that global enterprises require to move AI-driven communications from pilot to production. This foundation gives customers the reliability and flexibility to deploy across channels, markets, and use cases, with the security and compliance controls to do so at scale. Sinch believes ...