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Majority of Contractors Are Already Seeing Increased Efficiency From AI Adoption, ServiceTitan Industry Report Reveals
Contractors Favor Frictionless Tools—59% of Survey Respondents Using AI Adopt AI Features Already Built into the Software They Use Every Day LOS ANGELES, Dec.
About this update from Servicetitan, Inc.
[{"type":"text","content":"Contractors Favor Frictionless Tools—59% of Survey Respondents Using AI Adopt AI Features Already Built into the Software They Use Every Day\nLOS ANGELES, Dec. 16, 2025 (GLOBE NEWSWIRE) -- ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today released its first annual industry report focusing on AI in the Skilled Trades. The report surveyed over 1,000 contractors across multiple residential and commercial verticals and found that trades businesses are moving fast to adopt AI, and shaping how the next generation of field service companies operate. ServiceTitan’s inaugural report uncovers how AI is being adopted today, the obstacles contractors face, and where innovation is accelerating across the trades. “We have a once-in-a-generation opportunity to modernize an industry that is essential to everyday life, and ServiceTitan is building not just software, but the core operating system that will support our customers in winning their own AI race,\" said Vahe Kuzoyan, President and Co-founder of ServiceTitan. “We’re freeing contractors from administrative burdens so they can focus on craftsmanship, customer care, and solving the important problems their businesses face. The companies that thrive will be those that treat AI not as a threat, but as a force multiplier that elevates both their people and their performance.” Key findings from the 2025 AI in the Trades Report include: AI adoption is already underway and seen as transformativeAI in the trades is no longer a future concept but a present-day operational tool. It is already delivering measurable value with nearly half of survey respondents (46%) already using or experimenting with AI. For example, Gulfshore Air, a full-service air conditioning and heating company, reported in July 2025 that they have already seen significant gains with the company, having grown revenue by 53% year-over-year. Contractors largely believe AI is relevant (72%) and will meaningfully transform the industry within 1–3 years (66%), which are primary factors driving adoption. AI’s superpower: efficiencySimilarly, contractors overwhelmingly view AI's greatest potential in improving efficiency and productivity (74%), enhancing decision-making (51%), and reducing operational costs (48%). Across both residential and commercial sectors, AI is primarily viewed as an efficiency eng...