Business
Amidst Increasing Return to Office Mandates Nationwide, New Aspire Data Shows Commercial Cleaning Companies are Poised to Experience Significant Growth
Software Adoption on the Rise as Businesses Aim to Drive Growth Through Digital Innovation Combined with Longstanding Service Excellence CHESTERFIELD, Mo.,
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[{"type":"text","content":"Software Adoption on the Rise as Businesses Aim to Drive Growth Through Digital Innovation Combined with Longstanding Service Excellence\nCHESTERFIELD, Mo., April 02, 2025 (GLOBE NEWSWIRE) -- Aspire Software, a ServiceTitan company and leading software provider for field service businesses, released its 2025 Commercial Cleaning Insights Report, highlighting current trends, challenges, market perception, and tactics for driving sustainable growth this year. The report surveyed over 1,000 commercial cleaning companies, spanning janitorial, commercial cleaning, building services, specialty services, and facilities management trades, and found that most respondents (90%) have either a positive or neutral outlook for 2025, with 50% anticipating an increase in profits and 57% expecting revenue growth. The survey also indicates that to continue growing, commercial cleaning companies must balance digital innovation with traditional service values. “People are continuing the return to office as the world moves further away from the COVID-19 era. At the start of the pandemic, the industry was impacted with a brief decline in revenue. Still, it rebounded fairly quickly with a renowned focus on health and sanitation,” said Mark Tipton, CEO of Aspire Software. “The industry has showcased its resilience, with us continuing to see this upward momentum. We expect this trend to continue, driven by greater tech and AI adoption, to fuel positive financial performance.” All eyes are on winning new clients and revenue growth The commercial cleaning industry is evolving quickly, but customer relationships are the anchor. While more than half (53%) of reported revenue comes from ongoing work, repeat customers make up 40% of sales for commercial cleaners, proving that long-term relationships with clients are one key to success in the industry. Aiming to maintain upward momentum, new customer acquisition (61%) and revenue growth (61%) rank among businesses' top priorities, followed closely by improving cash flow (55%). The research also reveals that half of commercial cleaning businesses plan to increase sales and marketing efforts to achieve these objectives, and nearly one-third (32%) plan to adopt new software and technology in 2025. Recruitment and retention woes challenge growth Staffing continues to challenge the industry, with nearly two-thirds o...