Business
Transformation as a Living Discipline: Deloitte and ServiceNow Report Reveals Key Trends Connecting the AI-Fueled Enterprise
Deloitte and ServiceNow today reveal the five key trends defining the next era of automation in the 2026 Workflow Automation Outlook: From Insights to Impact - Connecting the AI-Fueled Enterprise in 2026. This year's report pulls back the curtain on how leading organizations are leaving behind piecemeal automation and moving toward end-to-end outcomes. By centering trust in their architecture and letting CRM lead the way, organizations are seeing transformative results powered by intelligent wor
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[{"type":"text","content":"NEW YORK, March 2, 2026 /PRNewswire/ -- Deloitte and ServiceNow today reveal the five key trends defining the next era of automation in the 2026 Workflow Automation Outlook: From Insights to Impact - Connecting the AI-Fueled Enterprise in 2026. This year's report pulls back the curtain on how leading organizations are leaving behind piecemeal automation and moving toward end-to-end outcomes. By centering trust in their architecture and letting CRM lead the way, organizations are seeing transformative results powered by intelligent workflow platforms.","length":615,"tagName":"p"},{"type":"image","alt":"Together makes progress (PRNewsfoto/Deloitte)","displaySize":"","headline":null,"caption":"Together makes progress (PRNewsfoto/Deloitte)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":188,"url":"https://media.zenfs.com/en/prnewswire.com/441e0a11131dd9b3e2b92505da1cacbb"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/LOHoerOO_nz1XZNoPRRoLg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTMzMTtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/441e0a11131dd9b3e2b92505da1cacbb","width":400,"height":188}},"href":"https://mma.prnewswire.com/media/2700126/Deloitte_Together_makes_progress_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":""Workflow transformation should not be viewed as a project with an end date, but as an ongoing commitment embedded across the enterprise. Our latest report with ServiceNow shows that organizations embracing AI-ready foundations are setting the pace for the future. Evolving with confidence, where humans and AI work side by side, will be crucial to making lasting impact in 2026 and beyond," said Kevin Corcoran, Global Chief Commercial Officer, ServiceNow, Deloitte Consulting LLP.","length":522,"tagName":"p"},{"type":"text","content":"With the 2026 trends-based report, Deloitte and ServiceNow are helping enterprises unlock resilient tech ecosystems that are built to meet the moment. With inputs from leaders across Deloitte's and ServiceNow's global network, the report delivers a clear message: the future belongs to those who can unite data, AI, and human ingenuity, confidently and responsibly, at enterprise ...